Job summary
- Main area
- 317 Newcastle Cancer Centre - Corporate
- Grade
- Band 7
- Contract
- Fixed term: 12 months (From date of appointment)
- Hours
- Part time - 22.5 hours per week (Flexible working patterns can be negotiated. Given the nature of the projects there will be a need to spend time across all hospital sites with clinical teams.)
- Job ref
- 317-2024-46-034
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Trustwide
- Town
- 317 Trustwide
- Salary
- £46,148 - £52,809 pro rata per annum
- Salary period
- Yearly
- Closing
- 19/01/2025 23:59
- Interview date
- 29/01/2025
Employer heading
Service Improvement Facilitator
Band 7
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
The post holder will support delegated projects for the Cancer Flow and Performance Team. This will involve working with cancer teams across that the Trust, providing leadership and guidance to specific service improvement and redesign projects and programmes of work. The post holder will support delivery of the Trust’s cancer priorities.
- Interview Date: 29 January 2025
- 22 hours 30 minutes/ week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
The Improvement Facilitator will be an integral member of Cancer Flow and Performance team and supported with membership by the Newcastle Improvement Team, which provides leadership, advice, practical support and training for quality improvement and transformational change initiatives throughout the Trust.
The successful post holder will utilise appropriate methodology to focus change and improvement initiatives on meeting a range of improvement outcomes, improved clinical outcomes, enhanced patient experience, patient safety, and service efficiency.
They will be responsible for planning, facilitating and delivering specific projects, using appropriate tools and techniques which facilitate optimum operational performance and quality improvement.
The post holder will be expected to act autonomously ensuring that daily tasks and on-going workloads are prioritised and completed in agreed timeframes. They must have excellent interpersonal skills and be able to hold project leads to account. The post holder will handle and manage highly complex and sensitive information about staff, work processes, commercial plans, strategic objectives and barriers to change.
Working for our organisation
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- The Improvement Facilitator will be an integral member of Cancer Flow and Performance team and supported with membership by the Newcastle Improvement Team, which provides leadership, advice, practical support and training for quality improvement and transformational change initiatives throughout the Trust.
- They will work with multi-disciplinary teams to initiate, design, plan, control and implement specific projects across the organisation and, in some cases, the wider health and care system.
- They will facilitate education and transformation events
- They will champion and support the concept of continuous improvement and will adapt to the changing needs and requirements of the organisation and the staff within it.
- They will support evaluation of improvement and adapt their delivery and training of improvement on a continuous basis
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Knowledge & Experience
Essential criteria
- Knowledge and demonstrable experience of using improvement methodologies
- Highly developed specialist change management and operational management knowledge underpinned by theory and experience
- Knowledge of operational, financial and personnel management and an in depth understanding of the issues which enable effective functioning
- Experience of influencing staff at all levels to ensure improvement objectives are owned by all stakeholders
- Experience of working or co-designing improvements with patients or service users
Desirable criteria
- Experience of conducting successful efficiency reviews and action plans
- Developed understanding of health service issues
- Good knowledge & understanding of the NHS financial regimes, information systems, data sources and benchmarking techniques
- Good understanding of care pathways through complex NHS systems
Qualifications & Education
Essential criteria
- Degree level education supplemented by relevant post graduate study through to Masters Level or equivalent experience.
Desirable criteria
- Project Management Qualification
- Teaching experience and/or qualification
Skills & Abilities
Essential criteria
- Excellent interpersonal and communication skills
- Highly skilled negotiator
- Ability to influence change with senior managers and clinicians within the organisation
- Ability to manage conflict , e.g. where staff are resistant to change, new concepts and different ways of working
- Ability to apply complex theoretical techniques to practical situations
- Ability to coach others to deliver improvement initiatives/projects
- Ability to learn quickly and adapt to the changing environment
- Sound IT skills with good working knowledge of Excel, Word and PowerPoint Excellent data analytical skills and ability to present complex information using a variety of techniques
- Highly developed project management skills and knowledge to work independently in this field
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Vicki Conroy
- Job title
- General Manager - Cancer and Haematology
- Email address
- [email protected]
- Telephone number
- 0191 2139370
- Additional information
Available to be contacted via email in the first instance during working hours. Please state your name, telephone contact number on which you can be contacted on and any time that should be avoided for a call-back.
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