Job summary
- Main area
- 317 Patient and Staff Experience Programme
- Grade
- Band 4
- Contract
- Fixed term: 15 months (until 31 December 2026)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 317-2025-38-035
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Trustwide
- Town
- 317 Trustwide
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 05/10/2025 23:59
- Interview date
- 20/10/2025
Employer heading
Data Analyst - Patient and Staff Experience Team
Band 4
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
Joining the Patient and Staff Experience Programme at Newcastle Hospitals Trust as a Data Analyst, presents a meaningful opportunity to contribute to the organisation’s commitment to listening to—and acting on—feedback from patients, families, and staff. This fixed-term role is ideal for someone with strong data analysis skills, a passion for interpreting and presenting feedback in insightful ways, and a genuine curiosity about patient and staff experience data as a powerful tool for storytelling and driving impact.
You’ll work closely with our Lead Data Analyst to ensure that our data processes—from analysis and validation to presentation—are consistently high quality and tailored to a range of audiences. Your attention to detail, strong time management, and ability to work under pressure and meet deadlines will be essential to success in this role. Equally important are your communication skills, particularly your ability to convey complex data information in a clear and accessible way that resonates with different stakeholders.
We encourage interested candidates to have a conversation about the role before applying, to ensure a clear understanding of the focus and expectations of the work. A genuine commitment to working with data in a way that honours the stories and experiences behind it is essential.
Main duties of the job
This is a fixed-term contract until December 2026, aligned with the programme’s funding. The role is full-time (37.5 hours per week), with a significant portion of time required to be spent on site. Unfortunately, we are unable to consider applications from candidates who require fully remote working arrangements. Interviews will be in person only.
- Conduct data quality analysis, reporting, and data management to support the patient and staff experience programme.
- Develop, maintain, and enhance reports to inform the patient and staff experience programme.
- Lead initiatives to improve data quality and integrity within the programme.
- Design and analyse bespoke surveys to support a range of teams and services.
- Present data in various formats, tailored to suit different audiences and purposes.
- Promote the importance of data quality across the organisation.
- Provide advice and guidance on data quality to members of the patient and staff experience team
- Interview date: Monday 20 October 2025
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
· Freeman Hospital
· Royal Victoria Infirmary (RVI)
· Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
· Newcastle Dental Hospital
· Newcastle Fertility Centre
· Northern Centre for Cancer Care, North Cumbria
· Northern Genetics Service
· Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
• Provide data quality analysis, reporting and data management to support the patient and staff experience programme.
• Support and develop reports as part of the patient and staff experience programme.
• Take a key role in improving data quality and data integrity of the patient and staff experience programme
• Design and analyse bespoke surveys to support diverse teams and services
• Present data in a range of ways to fit the audience and purpose
• Promote the importance of data quality throughout the organisation.
Provide advice and guidance to patient and staff experience team staff on data quality
Person specification
Qualifications & Education
Essential criteria
- NVQ level 4 in relevant subject or equivalent qualification, knowledge or experience
Desirable criteria
- Hold a degree level qualification in a relevant subject or have previous experience within NHS Information Management
- Microsoft Office Specialist qualification
Knowledge & Experience
Essential criteria
- Possess a sound working knowledge of Patient Administration Systems and processes, as well as other types of information system, data collection, validation, reporting
- Be computer literate and a have a good working knowledge of Microsoft Office
- Possess previous working experience of using databases and word processing
- Possess experience of using spreadsheets to a high level e.g. pivot tables, lookups, conditional formatting
Desirable criteria
- Knowledge and experience of SQL
- Experience of thematic analysis
Skills & Abilities
Essential criteria
- Excellent written and spoken communication skills and be able to work to deadlines
- Possess a comprehensive range of practical analytical numerical and statistical skills
- Good presentation development skills
- Ability to work unsupervised
- Ability to work in a team environment
Desirable criteria
- Ability to make judgements on the most appropriate method of analysing and reporting and to ensure quality, consistency and accuracy
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alastair Parkinson
- Job title
- Data Analyst
- Email address
- [email protected]
- Telephone number
- 0191 2824094
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