Job vacancy: Study Support Service Facilitator, The Newcastle upon Tyne Hospitals NHS Foundation Trust, 317 Trustwide

Job summary

Main area: 317 RRDN NENC Study Support
Grade: Band 6
Contract: Fixed term: 52 months (Until 31 March 2030)
Hours: Full time - 37.5 hours per week
Job ref: 317-2025-40-036-VA1

Employer: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type: NHS
Site: Trustwide
Town: 317 Trustwide
Salary: £38,682 - £46,580 per annum
Salary period: Yearly
Closing: 02/11/2025 23:59
Interview date: 20/11/2025

Study Support Service Facilitator

Band 6

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Detailed job description and main responsibilities

The role will line manage a Study Support Service Officer. Line management of staff members will include undertaking staff reviews to identify training and development needs, and establishing how those needs will be met, and managing performance against agreed
objectives. The postholder will ensure the same review processes take place for all staff with the defined function via appropriate line management arrangements and that skills and capabilities exist to meet current and future business needs.

Person specification

Education and Qualifications

Essential criteria

Postgraduate Diploma or specialist training relevant to the role
Degree
Evidence of continual professional development

Desirable criteria

Degree in health or science discipline

Knowledge and Experience

Essential criteria

Understanding of research, the NHS and the wider health and care system including associated responsibilities to the public and patients
Understanding of key RDN customers and their needs
Understanding of governance and legislative framework for clinical research in the NHS
Knowledge of scientific, research and medical terms commonly used in health and care research
Knowledge of the research study lifecycle
Specialist knowledge of RDN Portfolio eligibility (including terms and conditions) and of cost attribution (ACoRD, SoECATs, NCVR)
Experience of working in a health and care research environment
Experience of administration within an organisational environment, including administering and servicing meetings
Experience of supporting the delivery of health and care research support services
Experience of using data systems in understanding and supporting performance
Experience of providing high quality customer centric services
Experience of working as part of effective collaborations and partnerships
Experience of supporting with the management of projects and programmes

Desirable criteria

Experience of facilitating continuous improvement projects

Skills and Abilities

Essential criteria

Ability to communicate clearly with multi-disciplinary staff at all levels and across organisations
Ability to work independently in accordance with SOPs, while supporting the broader activities of a team
Logical approach to problem solving and ability to be objective
Ability to prepare and deliver presentations and reports to a high standard
Ability to analyse, interpret and present complex information
Ability to coordinate and meet targets for project management
Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
Ability to be tactful and diplomatic

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.