Job summary
- Main area
- 317 Radiology Administration Svce
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Compressed hours
- Job ref
- 317-2026-11-53-DR-A
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Trustwide
- Town
- 317 Trustwide
- Salary
- £25,272 pro rata
- Salary period
- Yearly
- Closing
- 15/04/2026 23:59
- Interview date
- 27/04/2026
Employer heading
Outpatients Clerk Receptionist
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.
With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.
As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
An exciting opportunity has arisen within Radiology for an enthusiastic, self-motivated and hard-working experienced Clerk Receptionist to join our admin team.
- Multiple roles available on a part time or full time basis.
- Covering 08:00-20:00 Monday to Sunday including bank holidays.
- Shifts are on a rotational basis with options for long days.
- Please indicate in your application how many working hours you would prefer.
- Interview Date Monday 27 April 2026
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
The primary focus of the role is to provide reception services across the RVI and Freeman hospital Radiology desks. Duties include but are not limited to the timely checking in and out of patients for appointments, playing an active role in a high volume call queue and administrative preparation of clinics across the service.
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
Core Responsibilities
- Check in both inpatient and outpatient appointments using the RIS system.
- Arrange patient transport as required.
- Maintain awareness of CapMan and monitor patients waiting for porter assistance.
- Adhere to confidentiality standards, including Caldicott principles and GDPR requirements.
- Report incidents, risks, or concerns through the Inphase system.
- Ensure waiting areas are clean, safe, and well organised.
- Communicate effectively with porters, transport teams, ward staff, radiographers, and patients.
- Update patient information accurately within eRecord.
- Print daily lists, checklists, and safety questionnaires for clinical teams.
Mail & Telephones
- Sort incoming departmental mail and ensure prompt internal distribution.
- Deliver mail to the post room as required.
- Handle telephone enquiries for the X ray department, directing calls to the appropriate teams when necessary.
Registering Requests
- Register imaging requests and allocate the correct vetting and reporting groups for each examination.
- Prioritise Cancer Waiting Times (CWT) and urgent patient requests.
- Record eGFR results within the relevant requests.
- Check that the referring department is appropriate and correctly recorded.
DNA (Did Not Attend) Letters
- Produce DNA letters and send them to the relevant referring clinician or GP.
Reports
- Send imaging reports to GPs and referrers when required.
Appointing & Breaches
- Book appointments for plain film X ray examinations.
- Remove 6 week breach risks from GP initiated X ray requests.
Job Purpose
- To support the provision of an effective and efficient delivery of a 24-hour Main Reception alongside an Outpatient service across the organisation, ensuring that a high quality of customer care and service provision is delivered to all service users.
- Takes responsibility for the timely completion of all outpatient admin services.
- Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care.
- Provide an efficient and sensitive reception service to all users applying a high level of customer care skills.
- Make and receive telephone calls to respond to public enquiries
- Ensure that all areas are kept clean and tidy at all times.
Person specification
Qualifications & Education
Essential criteria
- NVQ Level 2 in appropriate subject or equivalent qualification / experience
Knowledge & Experience
Essential criteria
- Understanding of confidentiality issues
Desirable criteria
- Previous reception/clerical experience
- Previous customer care experience
- Previous NHS experience
- Awareness of Health and Safety within your environment
- Telephone experience
Skills & Abilities
Essential criteria
- Good literacy and numeracy skills which will be assessed as part of the recruitment process
- Ability to communicate with members of the public, all staff and health care providers.
- Good organisational Skills
- Ability to work effectively as part of the multi-disciplinary team.
- IT skills in windows-based applications which will be assessed as part of the recruitment process.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carl Scott
- Job title
- Office Manager
- Email address
- [email protected]
- Telephone number
- 0191 28 26943
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