Job summary
- Main area
- Pharmacy
- Grade
- QF0A-10
- Contract
- Permanent
- Hours
- Part time - 36 hours per week (Monday to Friday)
- Job ref
- 297-QEF-8023751
- Employer
- QE Facilities
- Employer type
- NHS
- Site
- Spire House
- Town
- Washington
- Salary
- £25,272
- Closing
- 05/06/2026 23:59
Employer heading
Pharmacy Counter Assistant
QF0A-10
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment or education references covering 3 years. If you have gaps you will be required to provide character references. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment or education references covering 3 years. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
Job overview
This is an exciting opportunity to join a growing Pharmacy Homecare team within a purpose-built, closed dispensary environment. The service specialises in the supply of injectable medicines and chemotherapy treatments directly to patients in their own homes.
This is an excellent opportunity for someone with strong communication and organisational skills who is looking for a growth opportunity, and to contribute to a high-quality, patient-centred service within a supportive and developing team.
Main duties of the job
As a Pharmacy Counter Assistant, you will play a key role as a primary point of contact for patients, helping to arrange and coordinate deliveries of essential medicines. You will provide a responsive, patient-focused service, supporting individuals throughout their treatment journey.
The role also supports the safe and efficient running of the service through the use of pharmacy IT systems, accurate record keeping, and a range of administrative duties including prescription processing, filing, and incident reporting.
Working for our organisation
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.
We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
Detailed job description and main responsibilities
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Act as a primary point of contact for patients receiving Pharmacy Homecare services, providing a professional and patient-focused service.
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Contact patients to arrange and coordinate home delivery of injectable medicines and chemotherapy treatments.
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Liaise with hospital referral centres to ensure timely and accurate delivery of medicines.
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Use pharmacy IT systems (e.g. Guardian, Wellsky, Careflow, delivery platforms) to manage patient records and support service delivery.
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Process prescriptions in line with standard operating procedures and legal requirements.
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Undertake administrative duties including printing prescriptions, maintaining patient records, and managing filing systems.
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Ensure all patient information is handled in accordance with confidentiality and data protection standards.
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Accurately record and maintain patient and service data to support operational effectiveness and KPI delivery.
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Support incident reporting by documenting and escalating issues in line with safer care and governance procedures.
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Identify and escalate queries or concerns to the dispensary team or Pharmacist as appropriate.
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Maintain a clean, organised, and safe working environment in line with pharmacy standards.
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Work collaboratively as part of the wider pharmacy team to support the smooth running of the Homecare service.
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Participate in training and development to maintain competence and support service delivery.
Person specification
Knowledge
Essential criteria
- Knowledge of the Laws, Guidelines and Standards relating to the sale and supply of medicines from a GPhC registered Pharmacy
- Demonstrate excellent communication skills. Ability to explain clearly and listen to members of the public and other healthcare professionals
- Demonstrate excellent Customer skills
- Demonstrate an appropriate level of IT skills
- Demonstrate appropriate level of organisational skills
Experience
Essential criteria
- Pharmacy Counter Assistant experience in Hospital Pharmacy or Community Pharmacy
Qualifications
Essential criteria
- Have an MCA or HCA NVQ Level 2 in Pharmacy Services
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Danielle O'Connor
- Job title
- Pharmacy Manager
- Email address
- [email protected]
- Telephone number
- 0191 445 5377
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