Detailed job description and main responsibilities

Prepare labels using the pharmacy computer system CMM and correctly assemble outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).

Stock management to include ordering, receiving and checking off stock. Querying and working with procurement team to resolve stock queries and discrepancies.

Remove expired, unwanted and overstocked drugs and inform a senior member of staff.

Empty the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP.

Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales.

Minimise waiting times whilst maintaining professional standards.

Strives to achieve and maintain best professional best practice and works towards achieving business KPI targets

Assures service quality and patient safety, by following SOPs and Health and Safety policy

Offers suggestions to improve the way we work utilising best practices.

Maintains excellent working relationships and good communications with patients and Trust employees. Contributes to the teamwork ethic so enabling the best possible service and care to patients.

Communications and Working Relationships:

Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.

To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.

Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.

To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.

To select and recommend suitable products and provide advice on their correct use.