Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (May include unsociable hours (late / night shifts). Monday - Sunday (if required))
- Job ref
- 218-AC-B2-8149669
- Employer
- University Hospitals Coventry and Warwickshire NHS Trust
- Employer type
- NHS
- Site
- University Hospitals Coventry and Warwickshire
- Town
- Coventry
- Salary
- £25,272 per annum pro rata
- Salary period
- Yearly
- Closing
- 26/07/2026 23:59
- Interview date
- 05/08/2026
Employer heading
Ward Clerk
NHS AfC: Band 2
Job overview
We have an exciting opportunity available for a Ward Clerk to join our Team here at UHCW.
The post holder will be joining our Performance & Informatics (P&I) department who are well respected and the largest of our corporate services. The P&I portfolio encompasses Business Intelligence &
Informatics, Information Systems Development, Clinical Coding, Data Quality and Patient Access. P&I work cross functionally to support the Trusts operational delivery of both national and internal targets which ensures the highest standards of patient care are delivered. A robust Performance Management Framework is embedded across UHCW that tracks and evaluates progress and supports both operational and clinical governance frameworks. New opportunities at a national
level are being developed by P&I in areas of health inequality, waiting list management and system working.
As a Ward Clerk you will be expected to:
Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate. This includes reception cover duties during working hours.
Communicate with staff, patients and/or external organisations using appropriate methods.
Please be advised that sponsorship is not eligible for this post.
Main duties of the job
Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived.
Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
Utilise relevant Trust EPR systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines.
This post offers following, please specify which post you are interested in when applying
- Full time 37.5 hours per week (unsociable hours - Monday - Sunday)
- Full time 37.5 hours per week (unsociable hours - Monday - Sunday)
- Full time 37.5 hours per week (Monday - Friday)
- Full time 37.5 hours per week (Monday - Friday)
Working for our organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Detailed job description and main responsibilities
- Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department.
- Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos).
- Assist with training new team members in Trust operational systems and department procedures.
- Responsible for ordering stationery and other equipment whilst monitoring and maintaining stock levels using GHX system.
- Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.
- Prioritise daily tasks to achieve timescales set.
- Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and values and departmental standards.
- Provide appropriate cover in the absence of other members of the team.
- Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement.
For further details please see the attached job description.
Person specification
Qualifications
Essential criteria
- • Basic numeracy and literacy qualifications • NVQ 2 in Customer Care or equivalent or willing to work towards
Experience
Essential criteria
- • Experience in customer facing role • Experience working in a busy administration environment
Desirable criteria
- • Previous employment within the NHS.
Knowledge
Essential criteria
- • Working knowledge of Microsoft Office packages such as Outlook, Word, Excel
Desirable criteria
- • Working knowledge of electronic patient records
Skills
Essential criteria
- • Able to communicate clearly, both written and verbally • Maintains a high level of accuracy • Able to prioritise and organise own workload • Able to track information • Ability to type letters and clinical correspondence
Commitment to Trust Values and Behaviours
Essential criteria
- • Must be able to demonstrate behaviours consistent with the Trust’s values. (As detailed in UHCW’s Values in Action document below) • Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Katy Simmons
- Job title
- Operations & Performance Manager
- Email address
- [email protected]
- Telephone number
- 02476 96 8399
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