Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 12 months (Secondment will be considered for internal candidates – If you are successful after interview, you must obtain approval from your current line manager to accept the offer.)
- Hours
- Part time - 30 hours per week (4 days a week)
- Job ref
- 218-AC-B2-8397172
- Employer
- University Hospitals Coventry and Warwickshire NHS Trust
- Employer type
- NHS
- Site
- University Hospital Coventry & Warwickshire
- Town
- Coventry
- Salary
- £25,272 per annum pro rota
- Salary period
- Yearly
- Closing
- 15/11/2026 23:59
- Interview date
- 03/12/2026
Employer heading
Telephonist / Admin Officer
NHS AfC: Band 2
Job overview
Coventry & Warwickshire Pathology Services (CWPS) is one of the largest, and long-established networked pathology service providers in the UK and employs over 600 staff. Formed in 2008, CWPS is a managed network of laboratories hosted by University Hospitals Coventry & Warwickshire NHS Trust (UHCW), providing services to South Warwickshire NHS Foundation Trust (Warwick) and George Eliot Hospital Trust (Nuneaton), as well as UHCW and the surrounding Primary Care providers. The Network offers an excellent opportunity to those seeking lead a modern, innovative, high-profile organisation with the prospect for great career development and future opportunities.
The postholder is an integral part of a strong, supportive Pathology Reception Team, providing daily and ongoing administration for all pathology disciplines and service users. You will be required to deliver a customer focused service and ensure that callers are processed quickly and accurately.
This position is a 12-month Fixed Term Contract at 30 hours per week, Tuesday – Friday.
Please note this vacancy is not eligible for sponsorship.
Main duties of the job
To operate and maintain the automated telephone service for the Coventry and Warwickshire Pathology service: University Hospitals Coventry and Warwickshire; George Eliot Hospital NHS Trust and South Warwickshire Hospitals NHS Trust.
To deliver a customer focused service and ensure that callers are processed quickly and accurately. To assist with the Senior Personal Assistant and Admin Manager with administration tasks.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Working for our organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Detailed job description and main responsibilities
- To be fully familiar with the automated telephone system for the Pathology Department at UHCW (Blood Sciences, Infectious Diseases, & Cellular Pathology)
- To be involved in all relevant aspects for upgrading the automated system, so that it can be widened to the whole Network as deemed necessary.
- To work with the Pathology Senior Personal Assistant and Admin Manager at UHCW, Laboratory Group Manager and Health & Safety Manager, in monitoring all issues relating to accessibility of Pathology staff by outside users, to ensure that the most customer efficient service is developed.
- To transfer calls to all relevant Departments and individuals, having a sound knowledge of the whereabouts of listed individuals
- To manage and maintain diaries for the Pathology Seminar Room and Quiet Working Space.
- To be trained in all relevant aspects of ULTRA. To be responsible for providing Microbiology results to service users upon request and track appropriately on the Pathology Management System.
- To be familiar with the Trusts Electronic Patient Record system (EPR) – read only function.
- To meet and greet visitors, ensuring that they are registered on entry and exit from the Pathology Department in accordance with the local Health and Safety Policy.
- To take and relay direct, and telephone messages for all staff in the Department.
- To provide appropriate receipt of department orders and office stationary.
- To undertake risk assessment for the reception area, with particular relation to patient confidentiality.
- To process and maintain claim forms for temporary and locum staff.
- To undertake personnel filing on behalf of the department.
- To process and input Home Visit requests onto SwiftQueue for Phlebotomy
For further details please see the attached job description.
Person specification
Qualifications
Essential criteria
- • GCSE Numeracy and Literacy qualifications or equivalent.
Desirable criteria
- • NVQ Level 2
Experience
Essential criteria
- • Experience of working in a Telephonist/Clerical environment • Experience of working in a busy service environment • Experience of a customer service role • Experience of or the ability to file accurately
Desirable criteria
- • NHS or Public Sector Experience
Knowledge
Essential criteria
- • Basic understanding of work procedures • Working knowledge of Microsoft packages – Outlook, Microsoft Teams, Word, Excel and • PowerPoint
Desirable criteria
- • Knowledge of NHS systems
Skills
Essential criteria
- • Good verbal and written communication skills • Ability to work co-operatively in a team
Desirable criteria
- • Ability to track information
Commitment to Trust Values and Behaviours
Essential criteria
- • Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only • Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Grace Cosnett-Iaquinta
- Job title
- Senior Personal Assistant and Admin Manager
- Email address
- [email protected]
- Telephone number
- 02476967371
List jobs with University Hospitals Coventry and Warwickshire NHS Trust in Administrative Services or all sectors