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Job summary

Main area
Administrative and Clerical
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday 08:30-16:30)
Job ref
218-AC-B5-8402978
Employer
University Hospitals Coventry and Warwickshire NHS Trust
Employer type
NHS
Site
Newfield House Annexe
Town
Coventry
Salary
£32,073 - £39,043 pro rata per annum
Salary period
Yearly
Closing
17/11/2026 23:59
Interview date
01/12/2026

Employer heading

University Hospitals Coventry and Warwickshire NHS Trust logo

Administration Manager – Wheelchair Services

NHS AfC: Band 5

Job overview

We are looking for an organised and motivated Administration Manager to join The Wheelchair Services to oversee the day-to-day management of the administrative team/office. 

Working closely with the service Clinical Lead and Operations & Performance Manager, you will support the delivery of an efficient, responsive and patient-focused service.

You will be responsible for maintaining effective working relationships both inside and outside the Trust.

You will coordinate operational priorities, oversee staffing and workload allocation, and help ensure the sustained delivery of key operational targets.

This is an excellent opportunity to develop your administrative career, contribute to service improvement while supporting staff development, wellbeing and continuity of service.

This is a fulltime post to be worked Monday to Friday.

Please note this vacancy is not eligible for sponsorship.

Main duties of the job

To assume overall responsibility for the administrative business as usual management of the department with specialist knowledge in particular areas in line with service requirements.

This will require:

  • Acting as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures.
  • Participation in the developing and updating of current local and Trust wide training packages in line with National guidance.
  • Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on resources.
  • Responsibility for department performance including participation in the setting of objectives and standards.
  • Representing the department in appropriate forums.
  • Continuous review/updating of administration policies and procedures and supporting documentation for systems.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

  • Acting as the lead for managing recruitment retention and selection of administrative staff including preparation of the appropriate documentation.
  • Assuming first line management responsibility in dealing with sickness review, disciplinary, capability and grievance issues as required.
  • Co-responsibility for the education and development of the administrative staff including undertaking some Personal Development Review.

For further details please see the attached job description.

Person specification

Qualifications

Essential criteria
  • • Degree or equivalent experience • NVQ4 in Business Management. or equivalent or working towards • ECDL or equivalent.

Experience

Essential criteria
  • • Managerial experience in an administration environment. • Managing the workload of a team. • Experience in a customer facing role. • Advanced decision making and resolving complex work related issues.
Desirable criteria
  • • NHS or Public Sector experience.

Knowledge

Essential criteria
  • • Thorough working knowledge of Microsoft Office packages i.e. Outlook, Work, Excel. • Excellent understanding of general office working procedures. • Excellent working understanding of people management.
Desirable criteria
  • • Project Management

Skills

Essential criteria
  • • Excellent organisational skills. • Excellent presentation skills. • Able to plan and co-ordinate events with internal and external organisations which would impact Trust wide. • Ability to supervise a team. • Advanced decision making skills. • Excellent level of verbal and written communication. • Ability to persuade, negotiate and influence others. • Able to use judgement and initiative to provide information and support. • Empathetic approach to managing and resolving enquiries. • Able to manage difficult and distressing situations effectively. • Able to analyse problems and initiate appropriate solutions effectively. • Able to write complex reports, formulate policies and transcribe minutes. • Able to work using own initiative. • Able to work as part of a team. • Able to collaborate with others. • Able to autonomously priortise and plan workload to meet deadlines, often in a pressurised environment. • Excellent attention to detail and accuracy. • Able to recognise and resolve complex issues, referring where appropriate. • Positive and flexible approach to work. • Understand limits of own responsibilities. • Reliable and punctual with a flexible attitude towards working hours to meet service needs. • Able to inspire and promote confidence in a team.

Commitment to Trust Values and Behaviours

Essential criteria
  • • Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only • Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

Employer certification / accreditation badges

No smoking policyAge positiveDisability confident leaderImproving working livesArmed Forces Covenant (Silver Award)Pathway to excellenceCare quality commission - GoodPregnancy Loss PledgeHeart Charter

Application numbers

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Documents to download

Apply online now

Further details / informal visits contact

Name
Teri Fuller
Job title
Operations & Performance Manager
Email address
[email protected]
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