Job summary
- Main area
- Administrative Services
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 218-AC-B7-8172814
- Employer
- University Hospitals Coventry and Warwickshire NHS Trust
- Employer type
- NHS
- Site
- Tile Hill Primary Care Centre
- Town
- Coventry
- Salary
- £49,387 - £56,515 per annum
- Salary period
- Yearly
- Closing
- 05/08/2026 23:59
- Interview date
- 20/08/2026
Employer heading
Operations and Performance Manager
NHS AfC: Band 7
Job overview
We are seeking an experienced and dynamic Operations and Performance Manager to join our Integrated Neighbourhood Team. This pivotal role will support the delivery of high-quality, person-centred community services by providing operational leadership, performance oversight and strategic support across a multidisciplinary neighbourhood model.
Working closely with clinical, operational and system partners, you will play a key role in ensuring services are safe, effective and responsive to the needs of local populations. You will lead on performance management, service improvement, operational planning and reporting, helping teams deliver excellent outcomes for residents while meeting organisational and national priorities.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
- Support the development, monitoring and reporting of operational and performance metrics across integrated neighbourhood services.
- Analyse complex performance data to identify trends, risks and opportunities for improvement.
- Support operational delivery by working with service leads to address performance challenges and implement sustainable solutions.
- Develop and maintain performance dashboards, reports and assurance frameworks.
- Lead and support service improvement initiatives that enhance productivity, quality and patient experience.
- Coordinate operational planning and performance reviews, ensuring alignment with organisational and system objectives.
- Build strong relationships with clinical leaders, operational managers and external partners across health and social care.
- Support resource management, workforce planning and service design activity.
- Ensure robust governance processes are in place to monitor risk, quality and performance.
- Prepare reports and presentations for senior leadership teams, committees and partnership forums as required.
Working for our organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Detailed job description and main responsibilities
- Work with the Group Manager & Associate Group Manager ensuring clear communication and robust operational implementation of policy, business objectives and agreed targets across the
department. - Support the Group Manager & Associate Group Manager with the operational management of services and supporting continuous service improvement.
- Responsible for day-to-day delivery of operational performance within assigned services to achieve delivery of national and local targets and the development and delivery of improvement
plans. - Responsible for assigned budgets as budgetary signature e.g. Admin cost centre budgets.
- Implement HR and governance strategies and policies within relevant services to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
- Responsible for the improvement and delivery of utilisation targets by ensuring effective and efficient usage of service capacity
- Responsible for the management of service administrative staff/teams ensuring Mandatory Training, PDRs and absence are managed in line with Trust policies and procedures.
- Responsible for ensuring robust processes are in place to schedule patients and utilise clinics fully meeting set Key Performance Indicators and taking appropriate and timely remedial action where necessary.
- Accountable for agreed performance metrics ensuring robust monitoring and management structures are in place to ensure transparency and accountability for teams to delivery of team
scheduling targets. - Implement and review robust arrangements within relevant specialties to effectively deal with emergencies, in line with Trust policy, including elective and emergency admissions, major
emergencies and mechanical failures. - Lead on project work when required as directed by the Group / Associate Group Manager
For further details please see the attached job description.
Person specification
Qualifications
Essential criteria
- • Professional operational service delivery and business management knowledge to degree equivalent plus further management experience or training to post graduate diploma level or equivalent • Experience of operational management within the NHS • Evidence of Continuous Professional Development
Desirable criteria
- • Business Management Qualification
Experience
Essential criteria
- • Experience of service delivery and service change within an NHS setting • NHS Management experience in a service or senior administration role • Experience in information analysis, business planning in a multi-disciplinary setting • Experience in management of performance metrics/KPI ensuring key targets are achieved. • Experience of line managing a team and dealing with staff management issues • Evidence of supporting successful project and/or operational performance and improvement; including the development and monitoring of outputs and outcomes • Experience of Waiting List management
Desirable criteria
- • NHS Management experience within a large acute Trust • Experience of Project Management delivery • Experience of managing medical rotas
Knowledge
Essential criteria
- • Ability to negotiate, influence and persuade staff at all levels • Analytical and problem solving on a range of highly complex facts or situations • Track record in managing and delivering change Programmes • Awareness of current NHS issues
Desirable criteria
- • Knowledge of performance management systems and processes
Skills
Essential criteria
- • Excellent communication skills both written and verbal • Excellent interpersonal and facilitation skills • Ability to motivate staff • Ability to present complex data • Proven influencing skills • Ability to manage conflict • Well-developed IT skills
Commitment to Trust Values and Behaviours
Essential criteria
- • Must be able to demonstrate behaviours consistent with the Trust’s values. (As detailed in UHCW’s Values in Action document below) • Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Lucy Edge
- Job title
- Associate Group Manager
- Email address
- [email protected]
- Telephone number
- 07769956477
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