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Job summary

Main area
Clinical Diagnostics
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
218-AC-B3-8112469
Employer
University Hospitals Coventry and Warwickshire NHS Trust
Employer type
NHS
Site
University Hospitals Coventry and Warwickshire
Town
Coventry
Salary
£25,760 - £27,476 per annum
Salary period
Yearly
Closing
13/07/2026 23:59

Employer heading

University Hospitals Coventry and Warwickshire NHS Trust logo

Senior Administration Officer

NHS AfC: Band 3

Job overview

An exciting opportunity has become available for a Senior Clerical Officer to provide comprehensive and confidential administrative support for the Warwickshire, Solihull & Coventry Breast Screening Service and Symptomatic service in accordance with Departmental, Trust and National Standards, policies and procedures.

Please be advised that sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

  • To act as the first point of contact to a named consultant or named consultants dealing with their day to correspondence and their clinical typing. This will require ensuring all enquiries are effectively managed and successfully resolved within a prompt timescale ensuring all relevant personnel are informed as necessary and appropriate record is maintained. Liasing and effectively communicating at all levels using written, oral and electronic methods. Using tact and sensitivity to deal with difficult issues as required.
  • To ensure wherever possible that all documentation is up to date, in an orderly fashion and available whenever decisions are made reporting exceptional circumstances where necessary. This will require effective collaboration with all relevant personnel to maintain an efficient administrative system building good working relationships with appropriate internal and external departments, planning and monitoring activity levels to ensure optimum use of staff resources reporting related issues to the office manager.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

  • To continually contribute to patient and business improvement agendas. This will require undertaking any project work as directed, including obtaining information from the internet, collation and reporting of data in order to produce reports and spreadsheets utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include EPR, NBSS, Soliton and NBSS. Share ideas for potential service improvement.
  • To assist with the implementation and maintenance of an efficient office management system/procedures to enable the service to optimise its patient care services, including reception duties as well as back-office tasks. This will require effective time management, arranging and preparation of correspondence and reports, establishing and maintain efficient manual and electronic correspondence and documentation management systems.
  • To support team members.This will require undertaking appropriate staff training and development as required providing cross cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.

For further details of the role please see the attached job description. 

 

Person specification

Qualifications

Essential criteria
  • See supporting documents
Desirable criteria
  • See supporting documents

Experience

Essential criteria
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Desirable criteria
  • See supporting documents

Knowledge

Essential criteria
  • See supporting documents
Desirable criteria
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Skills

Essential criteria
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Desirable criteria
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Commitment to Trust Values and Behaviours

Essential criteria
  • See supporting documents

Employer certification / accreditation badges

No smoking policyAge positiveDisability confident leaderImproving working livesArmed Forces Covenant (Silver Award)Pathway to excellenceCare quality commission - GoodPregnancy Loss PledgeHeart Charter

Application numbers

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Documents to download

Apply online now

Further details / informal visits contact

Name
Paula Simpson
Job title
Screening Office Manager
Email address
[email protected]
Telephone number
02476 967508
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