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Job summary

Main area
ENT
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 20 hours per week
Job ref
218-NM-B3-8168506
Employer
University Hospitals Coventry and Warwickshire NHS Trust
Employer type
NHS
Site
University Hospitals Coventry and Warwickshire
Town
Coventry
Salary
£25,760 - £27,476 per annum pro rata
Salary period
Yearly
Closing
31/07/2026 23:59
Interview date
07/08/2026

Employer heading

University Hospitals Coventry and Warwickshire NHS Trust logo

ENT Healthcare Support Worker

NHS AfC: Band 3

Job overview

A Band 3 Healthcare Support Worker in Ear, Nose, and Throat (ENT) assists clinicians in outpatient clinics and community settings. Key responsibilities include preparing clinic rooms, chaperoning during examinations, sterilizing equipment, and performing delegated clinical and administrative duties to support the multidisciplinary team. 

Core duties typically include: 

 
  • Clinical Assistance: Chaperoning during ENT consultations and minor procedures, and supporting patients before, during, and after their clinic visits. 
  • Delegated Clinical Tasks: Carrying out clinical observations (such as blood pressure and temperature), venepuncture, taking swabs, and potentially performing specialized under-supervision tasks like smell testing. 
  • Equipment Decontamination: Following strict infection control policies to decontaminate, clean, and manage clinical instruments and scopes used in ENT procedures. 
  • Clinic Management: Preparing examination rooms, maintaining clinical stock levels, and ensuring a smooth, efficient clinic workflow. 
  • Administrative Duties: Updating patient records, managing appointment outcomes, and safely escalating any patient concerns to a registered nurse or doctor. 

Please be advised that sponsorship is not eligible for this post.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP. 

Main duties of the job

  • Carrying out clinical observations (such as blood pressure and temperature)
  • Venepuncture and cannulation
  • Taking swabs
  • Performing specialized under-supervision tasks like smell testing and / or microsuction. 

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

Core duties typically include:

  • Clinical Assistance: Chaperoning during ENT consultations and minor procedures, and supporting patients before, during, and after their clinic visits. 
  • Delegated Clinical Tasks: Carrying out clinical observations (such as blood pressure and temperature), venepuncture, taking swabs, and potentially performing specialized under-supervision tasks like smell testing. 
  • Equipment Decontamination: Following strict infection control policies to decontaminate, clean, and manage clinical instruments and scopes used in ENT procedures. 
  • Clinic Management: Preparing examination rooms, maintaining clinical stock levels, and ensuring a smooth, efficient clinic workflow. 
  • Administrative Duties: Updating patient records, managing appointment outcomes, and safely escalating any patient concerns to a registered nurse or doctor. 

For further details please see the attached job decription.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

 

Person specification

Qualifications

Essential criteria
  • • Basic literacy and numerical skills • Technical vocational qualifications or NVQ/SVQ in level 3 or working towards

Experience

Essential criteria
  • • IT literate • Experience working in Neurosurgery environment
Desirable criteria
  • • Previous experience working in the NHS

Knowledge

Essential criteria
  • • Understanding of Trust Policy and Procedure
Desirable criteria
  • • A role model for other members of staff • Willing to train other staff

Skills

Essential criteria
  • • Able to routinely communicate with staff at all levels including patients, Medics, health professionals internally externally both and writing and verbally • Ability to input data quickly and accurately and demonstrate attention to detail • Ability to prioritise and organise workload • Ability to influence others • Good level of verbal and written communication • Reasonable level of physical strength for lifting

Commitment to Trust Values and Behaviours

Essential criteria
  • • Must be able to demonstrate behaviours consistent with the Trust’s values. (As detailed in UHCW’s Values in Action document below) • Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Employer certification / accreditation badges

No smoking policyAge positiveDisability confident leaderImproving working livesArmed Forces Covenant (Silver Award)Pathway to excellenceCare quality commission - GoodPregnancy Loss PledgeHeart Charter

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Documents to download

Apply online now

Further details / informal visits contact

Name
Yvonne Williams
Job title
ENT CNS
Email address
[email protected]
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