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Job summary

Main area
Learning and Development
Grade
NHS AfC: Band 4
Contract
Permanent: Progression to band 5 upon completion of the Digital Apprenticeship.
Hours
Full time - 37.5 hours per week (Monday - Friday)
Job ref
218-AC-B4-8394715
Employer
University Hospitals Coventry and Warwickshire NHS Trust
Employer type
NHS
Site
University Hospital Coventry and Warwickshire
Town
Coventry
Salary
£28,392 - £39,043 per annum
Salary period
Yearly
Closing
11/11/2026 23:59
Interview date
23/11/2026

Employer heading

University Hospitals Coventry and Warwickshire NHS Trust logo

Learning and Development Officer - Digital Apprentice

NHS AfC: Band 4

Job overview

Shape the Future of Digital Learning in Healthcare

Are you passionate about technology, digital learning and helping people develop their skills? Do you enjoy finding innovative ways to solve problems, improve processes and support others to learn?

At UHCW, we're looking for an enthusiastic and motivated individual to join our Learning and Development team as a Learning and Development Officer – Digital Apprentice. This is an exciting opportunity to build a career in learning technology while gaining valuable experience in one of the UK's leading NHS organisations, you'll help transform the way learning is designed, delivered and accessed across the Trust whilst gaining a L4 Digital apprenticeship.

Band 4, progressing to Band 5 on successful completion of the apprenticeship. The apprenticeship is anticipated to take 16 months to complete.

Please note this vacancy is not eligible for sponsorship.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

About the Role

As our Learning and Development Officer – Digital Apprentice, you'll become a specialist in digital learning technologies and support the ongoing development of the Trust's Learning Management System (LMS). Working closely with colleagues across Learning and Development, Professional Education and wider Trust services, you'll help create engaging digital learning experiences that support staff development and improve patient care.

Key responsibilities include:

  • Supporting the administration and development of the Trust's Learning Management System.
  • Providing advice and guidance to learners and managers on digital learning pathways.
  • Promoting and increasing the use of digital learning solutions across the organisation.
  • Supporting the development of competency frameworks and digital assessment tools.
  • Assisting with the implementation of digital products, including appraisal and feedback systems.
  • Developing reporting dashboards and management information to support compliance and workforce development.
  • Producing data, reports and insights for senior stakeholders.
  • Supporting the evaluation of learning programmes and helping identify opportunities for improvement.
  • Building effective relationships with stakeholders across the Trust and beyond.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

  • Provide day to day support to the LMS e-Developer in dealing with enquiries, providing guidance to learners with regards to learning processes and pathways.
  • Champion the ongoing increase in use of the LMS across the Trust, specifically focussing on Professional Education Teams.
  • Support the LMS e-Developer in the creation of Competency Frameworks on the LMS for professional groups across the Trust.
  • Support the LMS e-Developer in the implementation of digital products on the LMS, to include Appraisals, 360 feedback tools and the development and roll-out of the LMS App.
  • Lead the development of formal reporting dashboards to demonstrate compliance, supporting the reduction of waste by eliminating manual processes
  • Support the implement the agreed evaluation methods to monitor the effectiveness of Learning and Development training programmes.
  • Responsible for maintaining own knowledge and skills to ensure ongoing competence.
  • Able to receive, understand and interpret highly complex information.
  • Monitor office management systems, adhering to audit requirements where necessary, including learning and development resources and training records
  • Develop and maintain effective working relationships with internal and external stakeholders, always maintaining a professional manner.
  • Ensure the learning and development teams resources are maintained and purchase orders are appropriately raised as required with the approval of the budget holder.
  • Provide management information as required.
  • Any other duties required on behalf of Learning and Development Services

For further details please see the attached job description.

Person specification

Qualifications

Essential criteria
  • • National Qualifications Framework Level 2, or equivalent, in English and Maths (e.g. GCSC Grade A – C) • Demonstratable experience in a relevant subject e.g. Digital skills learning/ technology
Desirable criteria
  • • Coaching / mentoring qualification

Experience

Essential criteria
  • • Working in a health and social care setting delivering direct care and support. • Demonstrable experience in designing and delivering digital solutions to meet needs of a diverse group of learners. • Solutions focussed, able to work in a proactive way to overcome barriers and challenges. • Receiving and interpreting highly complex information. • Able to communicate at all levels of Stakeholders including Patients and Carers. • Experience of regularly providing timely statistical data from to senior stakeholders. • Working in a customer facing role. • Able to work to deadlines and handle multiple priorities. • Experience of working with various IT systems including Microsoft applications. • Experience of teaching adults. • Facilitating group events • Project / teamwork.
Desirable criteria
  • • Line Management experience

Knowledge

Essential criteria
  • • Knowledge of current national trends, issues and training and development requirements relating to the NHS. • Knowledge of best practice within training and development • Thorough working knowledge of Microsoft Office packages, inc. Outlook, Word, Excel

Skills

Essential criteria
  • • Ability to assess individual and team development needs. • Able to provide advice and guidance in a sensitive manner • Flexible work approach • Excellent organisational skills and able to prioritise workload • Able to effectively liaise with internal and external stakeholders • Excellent presentation skills • Able to use specialist knowledge, judgement and initiative to make sound decisions, provide information and support • Work effectively and professionally as part of a team • Able to travel to alternative sites
Desirable criteria
  • • Manipulate and report data using IT systems • Familiar with Electronic Staff Record & Oracle Learning Management Systems

Commitment to Trust Values and Behaviours

Essential criteria
  • • Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only • Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

Employer certification / accreditation badges

No smoking policyAge positiveDisability confident leaderImproving working livesArmed Forces Covenant (Silver Award)Pathway to excellenceCare quality commission - GoodPregnancy Loss PledgeHeart Charter

Application numbers

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Documents to download

Apply online now

Further details / informal visits contact

Name
Becky Kimberley
Job title
Learning and Development Manager
Email address
[email protected]
Telephone number
02476 969192
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