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Job summary

Main area
Oncology
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
218-AC-B2-8201728
Employer
University Hospitals Coventry and Warwickshire NHS Trust
Employer type
NHS
Site
University Hospitals Coventry and Warwickshire
Town
Coventry
Salary
£25,272 per annum
Salary period
Yearly
Closing
17/08/2026 23:59
Interview date
28/08/2026

Employer heading

University Hospitals Coventry and Warwickshire NHS Trust logo

Receptionist / Administration Officer

NHS AfC: Band 2

Job overview

Oncology have an exciting opportunity for a Receptionist/Admin Officer.

Please be informed that this post is not eligible for sponsorship

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

  • To provide the first point of contact for patients attending the department for their appointments and treatments, presenting a friendly and efficient image.
  • To ensure an effective and efficient booking service is provided within the Oncology Service.
  • To ensure patient work lists and work flows are booked in a timely manner. 
  • Duties will be undertaken in a professional manner whilst maintaining a calm and caring environment.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

  • To provide the first point of contact for patients attending the department for their appointments, presenting a friendly and efficient image.
  • To ensure an effective and efficient booking service is provided within the Oncology Service.
  • Duties will be undertaken in a professional manner whilst maintaining a calm and caring environment.
  • To ensure patient work lists and work flows are booked in a timely manner.

For further details of the role please see the attached job description. 

 

Person specification

Qualifications

Essential criteria
  • • Basic numeracy and literacy qualifications • NVQ 2 in business administration or equivalent or willing to work towards
Desirable criteria
  • • ECDL qualification or equivalent

Experience

Essential criteria
  • • NHS or Public Sector experience • Experience of working in a busy public/administration environment

Knowledge

Essential criteria
  • • Working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel
Desirable criteria
  • • Training and experience of using hospital systems such as CRRS, Soliton, EPR and Mmodal

Skills

Essential criteria
  • • Able to communicate clearly, both written and verbally • Maintains a high level of accuracy • Able to prioritise and organise own workload • Able to track information

Commitment to Trust Values and Behaviours

Essential criteria
  • • Must be able to demonstrate behaviours consistent with the Trust’s values. (As detailed in UHCW’s Values in Action document below) • Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Employer certification / accreditation badges

No smoking policyAge positiveDisability confident leaderImproving working livesArmed Forces Covenant (Silver Award)Pathway to excellenceCare quality commission - GoodPregnancy Loss PledgeHeart Charter

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lucy halford
Job title
Administration Manager
Email address
[email protected]
Telephone number
07714743979
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