Job summary
- Main area
- Orthotics
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday)
- Job ref
- 218-AC-B2-8372414
- Employer
- University Hospitals Coventry and Warwickshire NHS Trust
- Employer type
- NHS
- Site
- University Hospitals Coventry and Warwickshire
- Town
- Coventry
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 01/11/2026 23:59
Employer heading
Orthotics Administrator
NHS AfC: Band 2
Job overview
An opportunity has arisen to join our Orthotics team at University Hospital Coventry & Warwickshire to. As part of the Orthotics administration team, the Administrator will liaise closely with the clinical team to ensure all aspects of the service are supported. This ranges from patient booking management to ordering of stock for the department. The Administrator must be able to work as part of a team, whilst using there own initiative to ensure all responsible tasks are completed.
Please be advised that sponsorship is not eligible for this post.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
- To ensure all routine and / or urgent enquiries are effectively and successfully resolved within a prompt timescale using own initiative or referring to another member of the team as appropriate, ensuring a proper record is maintained.
- To ensure wherever possible that all documentation is up to date and in an orderly fashion and available whenever decisions are being made. The postholder must have the ability to work with departmental staff to maintain prompt transcription and distribution of correspondence in compliance with local and national guidelines.
- To maintain accurate and up to date computer systems, and be able to retrieve and generate information to assist in the effective organisation of patient care in accordance with local and national guidelines.
- To undertake general office duties such as; typing, photocopying and uploading information onto the EPR that has come from external agencies efficiently and effectively. Sorting and booking internal & external referral, and referrals from the E-referral system. To support senior staff with patient letters and ensuring printing and posting in an efficient manner.
- To maintain efficient office management systems and procedures to enable the departmental / clinical team to optimise their patient care by ensuring data entering the department is entered onto the EPR in a timely and accurate manner, identifying issues and acting accordingly.
Working for our organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Detailed job description and main responsibilities
- Support new team members by demonstrating and explaining routine department practices and procedures, undertaking appropriate training and development with new and existing staff ensuring standards of practice are maintained at all times.
- Utilise relevant IT systems, as determined by the role, ensure all relevant patient data is collected and accurately input in line with trust guidelines, including the EPR.
- To be able to actively manage stock levels of orthotic devices and be able to identify and order products that are kept on the shelf to ensure stock levels are maintained and available to use. To work with the Orthotists to order custom orthotics, including ordering, delivery receipt and booking patients appointments in a timely manner.
- To receive all incoming post, sorting and distributing it throughout the department.
- Provide appropriate cover in the absence of other members of the team.
For further details of the role please see the attached job description.
Person specification
Qualifications
Essential criteria
- • GCSE or equivalent English and Maths Grade c or 4 • NVQ 2 in Administration of equivalent • Basic level in literacy and numeracy
Experience
Essential criteria
- • Working in an NHS administration setting. • Experience of working in a patient centred role
Desirable criteria
- • Experience working in an Orthotics department
Knowledge
Essential criteria
- • Working knowledge of the Microsoft software package, with focus on Word, Excel and Microsoft Outlook • Good understanding of general office procedures
Desirable criteria
- • Awareness of current issues within the NHS
Skills
Essential criteria
- • Good level of verbal and written communication. • Good organisational skills • Empathetic approach in resolving enquiries • Able to prioritise and organize own workload. • Able to track information. • Able to recognise issues and refer where appropriate to other members of the team.
Desirable criteria
- • Experience of Orthotic devices, stock management and ordering. • Experience of NHS IT systems
Commitment to Trust Values
Essential criteria
- • Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. • For posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Phil Homer
- Job title
- AGM Trauma & Orthopaedics
- Email address
- [email protected]
- Telephone number
- 07741296769
- Additional information
James Caldwell
Clinical Orthotics Lead
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