Job summary
- Main area
- Outpatients
- Grade
- NHS AfC: Band 4
- Contract
- Permanent: Full Time
- Hours
- Full time
- Part time
- Job ref
- 218-AC-B4-7899490
- Employer
- University Hospitals Coventry and Warwickshire NHS Trust
- Employer type
- NHS
- Site
- University Hospitals Coventry and Warwickshire
- Town
- Coventry
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 13/04/2026 23:59
- Interview date
- 27/04/2026
Employer heading
Clinical Quality, Governance and Admin Co-ordinator
NHS AfC: Band 4
Job overview
- The post-holder will work closely an in collaboration with clinical, operational, and administrative colleagues within CDSS outpatients across all UHCW sites.
- They will work as part of the quality team to support the delivery of key performance indicators and provide high quality support including information validation, analysis and administrative support for governance meetings
Please be advised that sponsorship is not eligible for this post.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
- Provide a range of secretarial skills including Word-processing, PowerPoint presentations, Excel spreadsheets, electronic diary management and meeting arrangements via outlook and Teams, audio transcription. These skills will need to be demonstrated to the highest professional standard.
- To establish and operate an effective communication system (this is to include all forms of communication digital, verbal and postal) to handle incoming enquiries and requests for the outpatient services and leadership team from both internal and external stakeholders.
- Manage and validate data for the Outpatient services within the Clinical Diagnostic and Support Services group to ensure adherence to key performance indicators and maintain the services monitoring documents of these indicators.
- To collate information and tabulate data, statistics etc. in order to assist the management team, e.g. staff training, records and annual leave absence.
- Upon request management of the Leadership team’s electronic diary, including the arrangement of meetings, ensuring planning time is diarised, appropriate arrangements for appointments are made and all necessary paperwork bought forward. Diary management to include scheduling of regular meeting.
Working for our organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Detailed job description and main responsibilities
- Ensure accurate and timely submissions for local and national reporting requirements.
- To ensure standards for clinical data and quality metrics within the CDSS Outpatient services are met.
- Develop and produce information and performance reports in line with Governance requirements, including oversight and coordination of Datix and risk management.
- Collate and coordinate risk assessment portfolio, including yearly health and safety report.
- Assist in the identification of appropriate audits, schedule their completion, monitor compliance and trends for appropriate escalation.
- Manage internal and external database systems including any room booking tool, clinic booking system
For further details of the role please see the attached job description.
Person specification
Qualifications
Essential criteria
- See supporting documents
Experience
Essential criteria
- See supporting documents
Desirable criteria
- See supporting documents
Knowledge
Essential criteria
- See supporting documents
Desirable criteria
- See supporting documents
Skills
Essential criteria
- See supporting documents
Commitment to Trust Values and Behaviours
Essential criteria
- See supporting documents
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Helen Jaggers
- Job title
- Modern Matron
- Email address
- [email protected]
- Telephone number
- 02476965701
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