Job overview

An exciting opportunity has arisen for a Patient Flow Coordinator to support the new and transformational One Coventry Integrated Team (OCIT) - a pioneering service that brings together health and social care professionals to deliver seamless, person-centred care. You will be part of an innovative team supporting reablement, hospital discharge, and admission avoidance across urgent and emergency care pathways.

Local integrated care is one of the Trust’s fundamental purposes, as set out in our refreshed strategy for 2022-2030; ‘More than a hospital’. The Trust has an ambition to deliver improvements in the health and wellbeing of our local populations through collaboration with partners across the health and social care system. The Patient Flow Coordinator role is key to the successful delivery of this exciting and transformational service aimed to improve the health and wellbeing of the Coventry population.

The Patient Flow Coordinator will work autonomously within OCIT demonstrating effective time management, coordinating a varied caseload in line with dynamic capacity and demand challenges, whilst advising and supporting the local integrated teams with appropriate service pathways. The successful candidate will have effective communication skills, a high level of administrative skills, an eye for detail with a focus on service coordination and data collection.

Main duties of the job

1. To deliver training in pathways and system support tools to support assessments as required ensuring safe discharge planning and patient flow coordination with the correct identified level of support
2.  To support efficient use of resources and consistent flow for those patients case managed by OCIT.
3. To coordinate assessments and referrals for patients accessing the OCIT service considering capacity/demand and prioritisation level with support from clinicians.
4. To communicate with patients / families / carers / Care Homes of the patients within OCIT pathways and support coordination and flow, planning meetings as required to support.
5.  To work independently within the service, seeking senior support as required on tasks outside of identified competency.
6. Provide education, support and advice to the team on patient flow, discharge process and pathways.
7.  To represent Complex Flow Improvement lead where applicable, provide team development and caseload updates to managers and inform LIT manager of system blockages or areas of concern.
8. Escalate and report any concerns via LIT manager to highlight delays to assessment and/or discharge.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.