Job summary
- Main area
- Preoperative Assessment
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Part time - 24 hours per week (Monday - Friday)
- Job ref
- 218-AC-B4-8193486
- Employer
- University Hospitals Coventry and Warwickshire NHS Trust
- Employer type
- NHS
- Site
- University Hospitals Coventry and Warwickshire
- Town
- Coventry
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 09/08/2026 23:59
- Interview date
- 19/08/2026
Employer heading
Senior Admin Officer
NHS AfC: Band 4
Job overview
An exciting opportunity has arisen for a highly organised and motivated Senior Administrative Officer to join the Theatres and Anaesthetics team at UHCW. You will play a key role in supporting the smooth and efficient running of the service, providing high-quality administrative support, coordinating patient pathways, managing clinics and appointments, and acting as a key point of contact for patients and healthcare professionals.
We are looking for an experienced administrator with excellent communication, organisational and IT skills, who can work effectively in a fast-paced environment while maintaining a high standard of customer service and attention to detail.
If you are proactive, adaptable, and committed to delivering excellent patient care through outstanding administrative support, we would love to hear from you.
Please be advised sponsorship is not eligible for this post.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
- Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived.
- Collate, input and monitor departmental data and information to assist with the production of reports for the department.
- Maintain an efficient and comprehensive administrative service for room bookings within out patient areas, providing support to the departments and other team members as requested.
- Support the implementation and maintenance of efficient office management system/procedures to enable the department to optimise their patient care services.
- Maintain a compilation of monitoring reports in respect of key performance indicators in Outpatients
- Assist with training new team members in Trust operational systems and department procedures.
- Prioritise daily tasks to achieve timescales set.
- Provide appropriate cover in the absence of other members of the team.
- Continually contribute to patient and business improvement Agendas.
- Share ideas for potential service improvement
- Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines.
Working for our organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Detailed job description and main responsibilities
- Welcome, receive and greet all patients and visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.
- To follow and maintain an efficient office management system / procedures to enable the medical and scientific consultants and their team to optimise patient care.
- To provide cross-cover on a reciprocal basis in the absence of colleagues, providing an efficient functioning of the admin office.
For further details of the role please see the attached job description.
Person specification
Qualifications
Essential criteria
- • ECDL or equivalent. • NVQ3 in Business Administration or Customer Care or equivalent. • Key Skills level 2 in Literacy or equivalent.
Experience
Essential criteria
- • Experience of working in a busy administrative environment. • Decision making and resolving work related issues.
Knowledge
Essential criteria
- • Thorough working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel. • Good understanding of general office working procedures.
Desirable criteria
- • Awareness of current issues within the NHS
Skills
Essential criteria
- • Good organisational skills. • Sound decision making skills. • Able to present information to others. • Excellent level of verbal and written communication. • Able to use judgement and initiative to provide information and support. • Able to apply tact and sensitivity to establish trust and confidence. • Empathetic approach to dealing with and resolving enquiries. • Able to analyse problems and initiate appropriate solutions effectively • Able to manage difficult and distressing situations effectively. • Able to compose correspondence and reports.
Commitment to Trust Values and Behaviours
Essential criteria
- • Must be able to demonstrate behaviours consistent with the Trust’s values. (As detailed in UHCW’s Values in Action document below) • Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Katie Lambert
- Job title
- Operational and Performance Manager
- Email address
- [email protected]
- Telephone number
- 02476965859
List jobs with University Hospitals Coventry and Warwickshire NHS Trust in Administrative Services or all sectors