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Job summary

Main area
Radiology
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
218-AC-B2-7507899
Employer
University Hospitals Coventry and Warwickshire NHS Trust
Employer type
NHS
Site
University Hospital Coventry and Warwickshire
Town
Coventry
Salary
£24,465 per annum
Salary period
Yearly
Closing
14/10/2025 23:59

Employer heading

University Hospitals Coventry and Warwickshire NHS Trust logo

Administration Assistant

NHS AfC: Band 2

Job overview

The Radiology Department is seeking a diligent and professional Administrative Assistant to provide vital administrative support across both University Hospital Coventry and Rugby St Cross Hospital.

This is a reception-based role, where excellent customer service experience is essential.

This role offers a unique opportunity to contribute to the smooth operation of the Radiology Department, supporting the delivery of essential diagnostic services.

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

  • Welcoming and registering patients in a courteous and professional manner
  • Processing referrals with accuracy and efficiency
  • Managing telephone enquiries promptly and courteously

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

  • Act as the first point of contact for patients and visitors dealing with routine enquiries and act as necessary liaising with others as appropriate.  
  • Booking in patients for their appointments 
  • Processing of referrals in line with Departmental guidelines.
  • Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
  • Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include Soliton and ESR.
  • Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archive
  • Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos)
  • Assist with training new team members in Trust operational systems and department procedures.
  • Communicate with staff, patients and/or external organisations using appropriate methods.
  • Responsible for the receipt and distribution of incoming/outgoing post and action accordingly
  • Prioritise daily tasks to achieve timescales set.
  • Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards.
  • Provide appropriate cover in the absence of other members of the team.
  • Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement.

For further details of the role please see the attached job description. 

Person specification

Qualifications

Essential criteria
  • See supporting documents

Experience

Essential criteria
  • See supporting documents

Knowledge

Essential criteria
  • See supporting documents
Desirable criteria
  • See supporting documents

Skills

Essential criteria
  • See supporting documents
Desirable criteria
  • See supporting documents

Commitment to Trust Values and Behaviours

Essential criteria
  • See supporting documents

Employer certification / accreditation badges

No smoking policyAge positiveDisability confident leaderImproving working livesArmed Forces Covenant (Silver Award)Pathway to excellenceCare quality commission - GoodPregnancy Loss PledgeHeart Charter

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Documents to download

Apply online now

Further details / informal visits contact

Name
Hayley Morgan
Job title
Administration Manager
Email address
[email protected]
Telephone number
02476 96 7072
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