Job summary
- Main area
- Trauma and Orthopaedics
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: 2 x Part-time 22.5 Hours Positions.
- Hours
- Part time - 22.5 hours per week (Preferably Monday to Friday AM)
- Job ref
- 218-AC-B2-8372315
- Employer
- University Hospitals Coventry and Warwickshire NHS Trust
- Employer type
- NHS
- Site
- University Hospitals Coventry and Warwickshire
- Town
- Coventry
- Salary
- £25,272 per annum pro rata
- Salary period
- Yearly
- Closing
- 01/11/2026 23:59
- Interview date
- 10/11/2026
Employer heading
Support Secretary, Trauma and Orthopaedics
NHS AfC: Band 2
Job overview
T&O have 2 x vacancies for two part time support secretaries whose role is pivotal in the department ensuring trauma clinic letters are transcribed in a timely fashion on the day of the clinic. The transcribing of these clinics is the main responsibility of the post holder. The post holder will be based at UHCW preferably Mon-Fri mornings. Candidates need to have excellent accurate keyboard skills and attention to detail and the ability to remain calm under pressure is essential.
Please be advised that sponsorship is not eligible for this post.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
You'll need:
- Administration skills
- To be thorough and pay attention to detail
- The ability to work well with others
- The ability to use your initiative
- Excellent knowledge of English language
Your day-to-day duties may include:
- Transcribing dictations
- Answering the telephone and making calls
- Using office equipment like photocopiers
- dealing with emails
- Filing documents
- Making appointments
Working for our organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Detailed job description and main responsibilities
- To ensure all routine and/or urgent enquiries are effectively and successfully resolved within a prompt timescale using own initiative or referring as appropriate and a proper record is maintained.
- To ensure wherever possible that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, liaising with department and Trust staff to maintain an efficient record system, prompt transcription and distribution of correspondence in compliance with local/national targets.
- To maintain accurate and up to date internal computer systems and to retrieve and generate information to assist in the effective organisation of all patients/customers in accordance with local and national policies and targets.
- To undertake general office duties such as; typing, photocopying, printing and uploading/downloading information to/from external agencies efficiently and effectively. To review stationary levels and inform appropriate person when necessary.
- To maintain efficient office management system/procedures to enable the department/clinical team to optimise their customer/patient care by ensuring that the data entered onto the systems is accurate, complete and up to date, identifying issues and acting accordingly.
- Support new team members by demonstrating and explaining routine dept practices and procedures, undertaking appropriate training and development with new and existing staff ensuring standards of practice are maintained at all times.
- Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include Electronic Patient Records (EPR), CRRS, Mmodal and Insite.
- To receive all incoming post, sorting and distributing it throughout the department.
- Provide appropriate cover in the absence of other members of the team.
For further details of the job role please see attached job description.
Person specification
Qualification /Training
Essential criteria
- • NVQ 2 in Administration or equivalent • RSA/OCR II or equivalent typing/word processing • Basic level in literacy and numeracy
Experience
Essential criteria
- • Experience in customer facing role
Knowledge
Essential criteria
- • Working knowledge of Microsoft Outlook, Word and Excel. • Good understanding of general office procedures
Desirable criteria
- • Awareness of current issues within the NHS
Skills & Abilities
Essential criteria
- • Maintains a high level of accuracy • Good level of verbal and written communication • Good organisation skills • Empathetic approach in resolving enquiries • Able to prioritise and organise own workload • Able to track information • Able to recognise issues and refer where appropriate
Desirable criteria
- • Audio-typing skills • Experience of NHS IT systems
Commitment to Trust Values and Behaviours
Essential criteria
- • Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. • For posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Mina Rai
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 02476965098
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