Job summary
- Main area
- Women's and Children's
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 18 hours per week (Working over 7 days)
- Job ref
- 218-AC-B2-8097436-B
- Employer
- University Hospitals Coventry and Warwickshire NHS Trust
- Employer type
- NHS
- Site
- University Hospitals Coventry and Warwickshire
- Town
- Coventry
- Salary
- £25,272 per annum pro rata
- Salary period
- Yearly
- Closing
- 04/09/2026 23:59
- Interview date
- 15/09/2026
Employer heading
Receptionist, Women's & Children
NHS AfC: Band 2
Job overview
The Women's and Children's division are seeking to recruit x2 Band 2 receptionist to work on a part time basis . The posts are for part time 18 hours weekly.
Shift pattern:
Monday - Sunday
The positions covers reception at UHCW and St Cross, Rugby. It is important that you are flexible to work at either site when required.
The successful applicant will be expected to cover our maternity A&E reception which runs 24 hours a day 7 days a week.
The department manages in total 7 reception areas.
As a group in line with with the Trust we put our patients first in all that we do.
We are supportive to our staff and work cohesively as a team as well as being, able to demonstrate individual initiative.
Please be advised sponsorship is not eligible for this post.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.
Main duties of the job
- You will be first point of contact for patient enquires and it is essential that the patient's experience begins in a professional and polite manner.
- As well as admitting patients you will raise case notes for new born patients.
- Provide a high quality reception service to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times
- Provide excellent patient care to ensure timely, relevant advice and assistance
- Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels.
- Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner
- Ensure that each patient is treated as an individual and their individual needs are met. Update and ensure patient demographics are current.
Working for our organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Detailed job description and main responsibilities
The main duties for our reception areas include the following, but is not an exhaustive list which you will undertake when on reception duty
- To welcome, receive and greet all visitors to the area, providing the first point of contact for all service users, resolving routine enquiries and complaints professionally and in accordance with Departmental and Trust standards and procedures, referring other queries to relevant colleagues where appropriate.
- Responsible for implementing, updating and maintaining both manual and electronic systems and databases according to Trust policies and procedures.
- Be responsible for dealing with all calls received from patients & families in a professional manner, ensuring telephone standards are met.
- Ensure all patients parents/carers are furnished with the relevant information documentation and advised as to the appropriate contact for further assistance.
- Be responsible for ensuring all communications associated with the appointment process e.g. with Clinicians, patients, GP’s and relatives etc. are undertaken in an expeditious and appropriate manner.
- Assist with training new team members in operational Departmental and Trust Procedures.
- Prioritising daily tasks to achieve set timescales.
- Collate, input and monitor department documentation and information to assist with the production of monthly reports.
- Provide appropriate cover in the absence of other members of the team.
For further details of the role please see the attached job description.
Person specification
Qualifications
Essential criteria
- • Basic numeracy and literacy qualifications • NVQ 2
Desirable criteria
- • Willing to work towards NVQ 2
Experience
Essential criteria
- • Previous experience in a patient/customer service environment • Experience of working in a customer facing role
Desirable criteria
- • Previous experience in an NHS or patient customer environment • Use of hospital Patient Administration system
Knowledge
Essential criteria
- • Knowledge of Microsoft Word and Excel
Desirable criteria
- • Knowledge of NHS systems and processes – primarily outpatients
Skills
Essential criteria
- • Ability to communicate clearly, both written and verbally • Keyboard skills RSA 1 or equivalent
Desirable criteria
- • Ability to track information
Commitment to Trust Values and Behaviours
Essential criteria
- • Must be able to demonstrate behaviours consistent with the Trust’s values. (As detailed in UHCW’s Values in Action document below) • Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Jaine Maberly
- Job title
- Assistant Administration Manager
- Email address
- [email protected]
- Telephone number
- 02476697450
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