Job vacancy: Individual Funding Request Administrator, Arden and GEM Commissioning Support Unit, Kettering

Job summary

Main area: Administration
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Part time - 22.5 hours per week
Job ref: 880-6164149

Employer: Arden and GEM Commissioning Support Unit
Employer type: NHS
Site: Haylock House
Town: Kettering
Salary: £22,816 - £24,336 per annum pro rata
Salary period: Yearly
Closing: 01/05/2024 23:59

Individual Funding Request Administrator

NHS AfC: Band 3

Arden & GEM is a leading Commissioning Support Unit (CSU) working across the health and care system in England to provide transformational solutions, business support and clinical services. We work in partnership with other health and care organisations to design, develop and deliver better care for patients that improves health outcomes while making efficient use of resources. Regardless of function, specialism, or location, we are all united in our commitment to improving health and wellbeing for everyone.

Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face.

Arden & GEM CSU is committed to supporting the redeployment of our at risk employees. In line with our policy, staff at risk may be given preferential consideration to posts that could be considered suitable alternative employment. We reserve the right to close, delay or remove adverts while this process is completed. We apologise if you experience a delay in the shortlisting stage of the recruitment cycle.

Detailed job description and main responsibilities

Act as a point of contact for the department, dealing with and responding effectively to enquiries of a sensitive nature in a pleasant and helpful manner, communicating relevant information to patients and stakeholders sensitively and autonomously. This will involve adapting communication to consider others culture, background and preferred way of communicating.
Foster and maintain constructive relationships with a broad range of internal and external colleagues and agencies using own initiative when dealing with e-mails and messages so that accurate information is passed on to the appropriate person in an efficient and effective manner.
To be responsible for entering all new funding requests onto the clinical funding request database in an accurate, consistent and timely manner for data quality purposes. Ensuring information is kept and transferred securely but accessible.
To be responsible for updating funding request statuses on the funding database and highlighting and potential breaches or problems to the team leader
To be responsible for writing to NHS clinicians informing them of Panel outcomes, next steps and process for review. Then updating the funding database accordingly
To be responsible for validating and archiving applications on the clinical funding database to ensure data is accurate and of high quality
Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.
The post holder will carry out any other duties as may reasonably be required by their line manager.

Person specification

Essential criteria

Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
Working knowledge of Microsoft Office including Word and Excel
Demonstrable experience of working in an administrative environment and working with computerised data systems
Demonstrable experience in dealing with the public
Demonstrable experience of dealing with sensitive and confidential information
Knowledge and experience of using IT systems and software programs e.g. Outlook, Word, Excel
Supports equality and values diversity by applying knowledge of legislation and best practice; challenge bias, prejudice and intolerance if appropriate or brings it to the attention of a line manager
Awareness of equality and valuing diversity principles
Understanding of Confidentiality, GDPR and Data Protection Act
Communicates effectively using written documentation and accurate data entry
Manages time effectively to complete and deliver planned work with minimal supervision to tight and often challenging timescales without adverse effect on quality
Problem solving skills
Database management; data input, retrieval and export
Clear communicator with good writing, data entry and telephone skills
Ability to work effectively as part of a team
Good time keeping
Flexible approach to work
Secure and confidential homeworking environment free of interruptions that would be compliant with homeworking assessments

Desirable criteria

Experience of working in a health care environment
Awareness of a range of Health Services provisions

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

All new entrants to the CSU for a permanent position will be subject to a 6 month probationary period. For new entrants appointed on a fixed-term basis, the probationary period is between 1 and 6 months.