Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Fixed term: 12 months (Monday to Friday 8-4. Based at Leamington Rehab hospital and Stratford Hospital.)
- Hours
- Part time - 30 hours per week
- Job ref
- 203-CS1308
- Employer
- South Warwickshire University NHS Foundation Trust
- Employer type
- NHS
- Site
- Leamington Rehabilitation Hospital
- Town
- Leamington,
- Salary
- £28,392 - £31,157 pro rata
- Salary period
- Yearly
- Closing
- 18/11/2026 08:00
Employer heading
Community Response Team (CRT) Co-ordinator/Administrator
Band 4
South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are ‘Trusted to provide inclusive, safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Disclosure and Barring Service (DBS) Checks
Many of the roles we advertise have a requirement for a DBS check to be carried out. If you are successful for a role and it requires a DBS check the Trust will carry out the initial check and subscription to the DBS Update Service, however successful candidates will be expected to cover the associated costs . Details of this will be sent to successful candidates in their offer letter.
Probationary Period
All new staff to the Trust will be subject to a standard 3 month probationary period, the details of which will duly follow in your contract of employment.
Equality, Diversity, and Inclusion
South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society. We define diversity as valuing everyone as an individual – we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:
https://forms.office.com/e/ahWY3eAGM2
We appreciate you completing the survey.
Agile and Flexible Working
All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.
The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.
Staff Benefits
The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.
Car Parking
The Trust currently have limited availability of car parking spaces, as such are operating a waiting list for new starters joining the organisation.
To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).
Visa Sponsorship
The Trust will only consider sponsoring staff for certain roles, however this will be considered on a case by case basis in line with current legislation. As an employer we are unable to offer sponsorship to all roles in particular we cannot offer sponsorship for roles below Band 5.
Job overview
A fantastic opportunity to join the Community Response Team for a 12 Month Fixed Term Maternity Cover.
The Community Response Team is a team of skilled clinicians and clinical support workers working together to support patients being discharged from hospital following illness and preventing admissions into hospital for patients in their own home.
We are looking for an enthusiastic, positive, organised person to join this team on a part time basis to support the Community Response Team lead to help manage the service. The successful candidate will be involved in a number of tasks including diary/capacity/pathway management, recruitment, meetings, training and co-ordination therefore will need to have a range of IT system skills, be able to manage the complexity of the role, highly motivated, work on your own initiative and have excellent communication/organisation skills.
The successful candidate will be required to work between the Leamington base at Whitnash Lodge, RLSRH and the Stratford base at the Stratford Hospital.
This is a fantastic opportunity therefore if you feel you have the necessary skills and attributes to offer this new role and would like a challenge we would love to hear from you.
Main duties of the job
To provide operational and administrative support to the Professional Lead in a way that is responsive to their needs and contributes to the effectiveness of their roles.
The post-holder will work within the Community Response Team (CRT) responding to a variety of situations on a daily basis.
Working for our organisation
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:
https://forms.office.com/e/ahWY3eAGM2
We appreciate you completing the survey.
Detailed job description and main responsibilities
Professional Lead Support
Responsible for the proactive, accurate management of the electronic diary, maximising time management by prioritising entries considering objectives and geographical implications.
Provide comprehensive, high quality administrative support for HR and incident investigations, including arranging meetings, taking minutes and typing of letters.
Work on own initiative to manage and prioritise administrative tasks to support effective and efficient running of the Community Response team.
Receive and make telephone calls on behalf of the Professional Clinical Lead, taking messages, dealing with enquiries appropriately and ensuring accurate and timely communication of messages including issues of a confidential and contentious nature.
Provide effective administrative support to the Professional Lead within a changing environment. Deal on a regular basis with confidential, sensitive and contentious information on staff and services.
Support lead with the implementation of new systems and processes.
Health Roster
Support lead with coverage of the CRT roster, organising bank/agency when needed.
Arrange return to work meetings, provide administrative support and ensure that all documentation is completed.
Monitor sickness triggers for staff members and escalate to the Professional Lead. Liaise with HR to arrange sickness meetings as necessary.
Draft sickness outcome letters and schedule sickness review meetings.
Monitor annual leave usage and communicate available annual leave slots to staff.
Escalate to Professional Lead if staff are not utilising their annual leave allocation effectively.
Monitor when staff appraisals are due and book appraisal meetings, liaising with mentors.
Monitor professional registration renewal and escalate any concerns to the Professional Lead prior to registration lapsing.
Monitor mandatory training compliance for the ward staff and book training in a timely manner.
Workload and Capacity
Provide comprehensive, high quality administrative support for HR and incident investigations, including arranging meetings, taking minutes and typing of letters.
Work on own initiative to manage and prioritise administrative tasks to support effective and efficient running of the Community Response team.
Receive and make telephone calls on behalf of the Professional Lead, taking messages, dealing with enquiries appropriately and ensuring accurate and timely communication of messages including issues of a confidential and contentious nature.
Provide effective administrative support to the Professional Lead within a changing environment. Deal on a regular basis with confidential, sensitive and contentious information on staff and services.
Support lead with the implementation of new systems and processes.
Staff Administration
Support recruitment of new staff, liaising with Employment Services and maintaining contact with successful candidates prior to commencement of employment of the team.
Ensure all induction and training is booked for new starters and coordinate with the Professional/Clinical Lead to allocate a mentor/preceptor.
Train staff on the department’s policies and procedures.
Generate change forms and termination forms and submit to the Professional Lead for authorisation.
May be required to order stock or equipment, as required.
Communication
Act as “Communication Champion” for the team, linking in with the Communications Department to ensure that Trust messages are disseminated to staff.
Attend Trust meetings with the Professional Lead and draft feedback forward staff.
Compile the CRT newsletter, including information relating to incidents, safety notices and screensaver messages.
Arrange CRT meetings with external agencies and other professionals as required, taking minutes and following up actions.
Ensure CRT noticeboards are kept up to date with current information.
Person specification
Qualifications
Essential criteria
- NVQ Level III in Business Administration or equivalent
- Good standard of general education (4 GCSEs or equivalent), including Maths and English language
- Evidence of ongoing professional development
Desirable criteria
- Diploma in administrative practice or business management
Experience
Essential criteria
- Significant previous experience of working in a clerical/administration post
Desirable criteria
- Previous experience of working within the NHS
Skills
Essential criteria
- Good interpersonal, negotiation, verbal and written communication skills
- Excellent IT skills and experience in the use of Microsoft Office, including Word, PowerPoint, Outlook and Excel, and other databases
- Sound personal management skills – prioritising, planning, organisational, time management and problem solving
- Excellent customer service skills
- Understand issues related to and be able to maintain confidentiality
Personal Qualities
Essential criteria
- Ability to work effectively as part of a team, although can work independently
- Ability to deal with unpredictable workload and frequent interruptions
- Tactful and diplomatic
- Adaptable and flexible
- Ability to operate a bring forward system and follow up action points from meetings
Other
Essential criteria
- Flexibility to work in other areas when required
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Katherine Tarrant
- Job title
- Professional Lead
- Email address
- [email protected]
- Telephone number
- 07407875628
- Additional information
If contacting to enquire about the vacancy please leave a message if not available and I will get back to you. Additional contact person Jake Corbett contact number 07917876137
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