Job summary
- Main area
- Admin and Clerical
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (9am- 5pm and 10am - 6pm alternative shift patterns)
- Job ref
- 230-41705137-CSS-Q
- Employer
- George Eliot Hospital NHS Trust
- Employer type
- NHS
- Site
- George Eliot NHS Trust Hospital
- Town
- NUNEATON
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 10/04/2026 23:59
Employer heading
Patient Services Booking Clerk
NHS AfC: Band 3
George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.
The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.
Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.
Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.
We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further
We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.
Job overview
Patient Services Booking Clerk
37.5 hours per week - Shift patterns below
Permanent
Salary: £24,937 - £26,598 per annum
Closing Date: Friday 10th April 2026
Interview Date: TBC
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community – get in touch to find out more
#JoinTeamEliot
The post holder will be responsible for their own workload and where identified work for a specific waiting list speciality or a specific Consultants waiting list. The post holder will ensure they identify problems arising during course of their daily duties arising from the management of the Theatre Lists and Waiting List .
Shift patterns: 9am- 5pm and 10am - 6pm (alternative shift patterns)
Main duties of the job
- To Provide an administration and operational booking services for Elective Surgery Admissions booked by the Patient Services Department.
- To manage and maintain the Trust Surgery Waiting list and Theatre Lists.
- To assist and support the Team Leader in the Day to Day Management of the Department, and to escalate and issues and concerns during the booking of the Theatre List and management of the Waiting List.
- The Post holder will ensure that all patients have been approved for surgery before arranging an admission date .
- The Post Holder must have the ability to deal effectively with difficult conversations in particular when having to cancel patients scheduled admissions at short notice and on the day.
- Attention to detail is an important part of this role, and you need to be able to organise your working day effectively, and to be able to work without direct supervision following a successful probation period.
- The Post holder will ensure that they undertaken validation of the waiting on a regular basis.
Working for our organisation
Here at George Eliot our vision to ‘excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme – find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme
Detailed job description and main responsibilities
- Prepare theatre lists and admissions for individual Consultants.
- Patients should be identified from the waiting list reports and taking into account the priority of the patient identify the suitability of the case-mix for Consultants, Registrars or other members of the team to perform an operation or procedure.
- Complete a working sheet for all admissions and then input the details onto the computerised Lorenzo and ORMIS system.
- Input waiting list details using the Lorenzo computer system, from the electronic booking forms from outpatient clinics and various other departments and sources.
- Ensure that patients received an online assessment request so that this can be completed prior to a pre-op appointment being made.
- For those patients who are unable to complete an online assessment ensure that a 1 - 1 telephone call is made by the Pre-op co-ordinator.
- To support in the management of all the trust waiting list to enable all set targets are met and patient pathways to treatment are managed to prevent unnecessary delays.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person specification
Experience and Knowledge
Essential criteria
- Minimum 2 years administrative experience
- Knowledge of patient pathways
- Experience of autonomous working
Desirable criteria
- Experience in working within healthcare setting
- Working knowledge of medical terminology
Qualification(s) and Professional Training
Essential criteria
- 4 GCSEs at grade C or above (must include Maths and English) or equivalent
- Willing to complete learning/training courses appropriate to the development of the role
Desirable criteria
- CLAIT, ECDL, NVQ Business Admin /Customer Services Skills Level 2 or equivalent
Skills and Abilities
Essential criteria
- Excellent communication skills
- Excellent attention to detail
- Use of computer systems with a high standard of data entry quality.
- Able to work without direct supervision and on own initiative
- Ability to Multi-task, and adapt to changing needs quickly and efficiently
Personal Qualities
Essential criteria
- Capable of responding to requests and flexibility to changing requirements
- Systematic in work
- Ability to work without direct supervision, on own initiative and prioritise workload
- Able to develop, establish and maintain positive relationships with others from both internal and external organisations.
- Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible.
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sara Morgan
- Job title
- Team Leader Patient Services
- Email address
- [email protected]
- Telephone number
- 02476865227
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