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Job summary

Main area
Admin and Clerical
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (9am- 5pm and 10am - 6pm alternative shift patterns)
Job ref
230-41705137-CSS-Q
Employer
George Eliot Hospital NHS Trust
Employer type
NHS
Site
George Eliot NHS Trust Hospital
Town
NUNEATON
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
10/04/2026 23:59

Employer heading

George Eliot Hospital NHS Trust logo

Patient Services Booking Clerk

NHS AfC: Band 3

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further 

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel. 

 

Job overview

Patient Services Booking Clerk

37.5 hours per week - Shift patterns below 

Permanent 

Salary: £24,937 - £26,598 per annum 

Closing Date: Friday 10th April 2026 

Interview Date: TBC

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day. 

We welcome applications from the Armed Forces Community – get in touch to find out more

#JoinTeamEliot

The post holder will be responsible for their own workload and where identified work for a specific waiting list speciality  or a  specific Consultants waiting list. The post holder will ensure they identify problems arising during course of their daily duties arising from the management of the Theatre Lists and Waiting List .   

Shift patterns: 9am- 5pm and 10am - 6pm (alternative shift patterns)

Main duties of the job

  • To Provide an administration and operational booking services  for  Elective Surgery Admissions  booked by the Patient Services Department.  
  • To manage and maintain the Trust  Surgery Waiting list and Theatre Lists.
  • To assist and support the Team Leader in the Day to Day Management of the Department, and to escalate  and issues and concerns during the booking of the Theatre List and management of the Waiting List. 
  • The Post holder will ensure that all patients have  been approved for surgery  before  arranging an admission date . 
  • The Post Holder must have the ability to deal effectively with difficult conversations in particular when having to cancel patients scheduled admissions at short notice and on the day.
  • Attention to detail is an important part of this role, and  you need to be able to organise  your working day effectively,  and  to be able to work without direct supervision following a successful probation period.   
  • The Post holder will ensure that they undertaken validation of the waiting on a regular basis.

Working for our organisation

Here at George Eliot our vision to excel at patient care’  takes centre stage.  An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do.  Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits:  On-site nursery, 27 days minimum annual leave plus  bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme – find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme

Detailed job description and main responsibilities

  • Prepare theatre lists and admissions for individual Consultants. 
  • Patients should be identified from the waiting list reports and taking into account the priority of the patient identify  the suitability of  the case-mix for Consultants, Registrars or other members of the team to perform an operation or procedure.
  • Complete a working sheet for all  admissions and then input the details onto the computerised Lorenzo and ORMIS system.
  • Input waiting list details using the Lorenzo computer system, from the electronic booking forms  from outpatient clinics and various other departments and sources.
  • Ensure that patients received  an online assessment request so that  this can be completed prior to a pre-op appointment being made. 
  • For those patients  who are unable to complete an online assessment ensure that a 1 - 1 telephone call is made by the Pre-op co-ordinator.
  • To support in the management of all the trust waiting list to enable all set targets are met and  patient pathways to treatment are managed to prevent unnecessary delays.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person specification

Experience and Knowledge

Essential criteria
  • Minimum 2 years administrative experience
  • Knowledge of patient pathways
  • Experience of autonomous working
Desirable criteria
  • Experience in working within healthcare setting
  • Working knowledge of medical terminology

Qualification(s) and Professional Training

Essential criteria
  • 4 GCSEs at grade C or above (must include Maths and English) or equivalent
  • Willing to complete learning/training courses appropriate to the development of the role
Desirable criteria
  • CLAIT, ECDL, NVQ Business Admin /Customer Services Skills Level 2 or equivalent

Skills and Abilities

Essential criteria
  • Excellent communication skills
  • Excellent attention to detail
  • Use of computer systems with a high standard of data entry quality.
  • Able to work without direct supervision and on own initiative
  • Ability to Multi-task, and adapt to changing needs quickly and efficiently

Personal Qualities

Essential criteria
  • Capable of responding to requests and flexibility to changing requirements
  • Systematic in work
  • Ability to work without direct supervision, on own initiative and prioritise workload
  • Able to develop, establish and maintain positive relationships with others from both internal and external organisations.
  • Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyAge positiveAge-Friendly Employer PledgeCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.CTP The Ministry of Defence partnering with Right ManagementDisability confident employerStep into healthPride In VeteransCycle to Work

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sara Morgan
Job title
Team Leader Patient Services
Email address
[email protected]
Telephone number
02476865227
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