Job vacancy: Outpatients booking clerk, George Eliot Hospital NHS Trust, Nuneaton

Job summary

Main area: Admin
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 230-30114274-WC-A

Employer: George Eliot Hospital NHS Trust
Employer type: NHS
Site: George Eliot Hospital
Town: Nuneaton
Salary: Dependant on experience
Closing: Today at 23:59

Outpatients booking clerk

NHS AfC: Band 2

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Detailed job description and main responsibilities

Deal with all telephone calls relating to the outpatient appointments and the booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
Book all new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets.
Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy.
To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods.
Booking of all patient appointments in line with Trust and National targets
Contacting patients for short notice appointments aiding clinic utilisation
Contacting patients to inform them of short notice clinic cancellations / reschedules
To cancel, re-appoint and reschedule patient’s appointments at patient or Consultant request
Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately.
To prepare all necessary documentation and/or paperwork for clinics
To telephone patients at short notice to fill empty clinic slots
To correct any operator errors within Lorenzo following protocol.
Works flexibly on a rota basis to cover Outpatient reception areas as required.
To ensure that Consultants are aware of any patients who DNA’d clinic appointment and undertake action as required.
To open and sort Outpatients post daily and to take appropriate action.
To provide cover in any other team or department within the Directorate if required

Person specification

Experience and Knowledge

Essential criteria

At least 1 years office experience

Qualification and Professional Training

Essential criteria

Good standard of education including Maths and English grade C and above

Skills and Abilities

Essential criteria

Ability to work to deadlines
Able to work under pressure
Good computer skills
Ability to maintain clear and concise records
Knowledge of alpha numerical filing systems
Customer service skills

Desirable criteria

Knowledge of waiting list issues

Personal Qualities

Essential criteria

Good communication skills
Understanding of confidentiality
Good organiser
Able to prioritise own workload
Able to work under pressure
Methodical and accurate
Flexible approach to the needs of the department
Good telephone manner
Confident
Team member
Patient and prescise
Smart appearance

Other

Essential criteria

Must be able to work unsupervised
Willingness to undertake any training necessary

Desirable criteria

Willingness to cover for colleagues in their absence

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.