Job vacancy: People and Workforce Assistant, George Eliot Hospital NHS Trust, Nuneaton

Job summary

Main area: Human Resources
Grade: NHS AfC: Band 3
Contract: Fixed term: 12 months (Maternity leave cover)
Hours: Full time - 37.5 hours per week (Hybrid working)
Job ref: 230-26998994-CORP-E

Employer: George Eliot Hospital NHS Trust
Employer type: NHS
Site: George Eliot Hospital NHS Trust
Town: Nuneaton
Salary: £25,760 - £27,476 per annum
Salary period: Yearly
Closing: 08/10/2026 23:59

People and Workforce Assistant

NHS AfC: Band 3

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Detailed job description and main responsibilities

The People and Workforce Assistant provides comprehensive administrative support to People and Workforce and contributes to the delivery of a professional, efficient and customer-focused People service across the Trust. The post holder will act as a first point of contact for People and Workforce enquiries and support managers and employees by providing timely advice, guidance and administrative assistance.

Applicants must be able to demonstrate previous administrative experience within a Human Resources related function and have experience of providing first-line advice in response to queries. Excellent organisational skills, strong communication skills and the ability to handle confidential and sensitive information with professionalism are essential. Experience of ESR and workforce information would be advantageous.

Key duties and responsibilities include:

Providing first-line support using People and Workforce systems, Trust documents and Agenda for Change guidance.
Acting as the first point of contact for People and Workforce queries received through a variety of channels.
Supporting employee relations activities, including arranging meetings, preparing documents and taking formal notes at investigation meetings, hearings and appeals.
Managing People and Workforce inboxes and ensuring enquiries are responded to or escalated appropriately.
Supporting recruitment and workforce administration processes, including data input, data quality and maintaining staff records.
Producing reports and management information from People and Workforce systems.
Assisting with People and Workforce projects, training events and departmental initiatives.
Maintaining accurate electronic and manual filing systems and ensuring all correspondence and documentation is produced to a high standard.
Supporting responses to Subject Access and Freedom of Information requests as required.
Providing administrative support to colleagues across the wider People and Workforce function and undertaking other duties commensurate with the grade of the post.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person specification

Essential & Desirable

Essential criteria

Administrative experience within a Human Resources (HR) related function, such as a generalist HR service, recruitment, medical staffing, workforce, employee relations, or other HR operational environment. To include: • using e-recruitment solutions e.g. Trac, NHS Jobs; • providing first line advice in response to queries
Knowledge of HR systems and procedures, e.g. terms & conditions, recruitment, absence control, acquired through NVQ level 3 or equivalent experience.
NVQ Level 3 in Business Administration or equivalent qualification or experience.
GCSE (or equivalent) in Maths and English (Grades A-C)
Microsoft Office skills including Word, Excel, Outlook, Databases and Power Point.
Ability to learn and use multiple IT systems accurately and efficiently
Good organisational skills, able to work independently using initiative within agreed procedures
Ability to build positive working relationships with colleagues and managers.
Ability to use appropriate judgement to seek and clarify detail where appropriate, resolving queries and/or escalating when necessary to senior colleagues.
Attention to detail.
Ability to handle difficult situations with tact and sensitivity.
Excellent communication skills both written and verbal.
Ability to analyse data and present summary information in a clear and concise format.
Ability to show tact and objectivity in dealing with confidential and sensitive information.
Willingness to undertake relevant learning/training as required.
Customer focused with a ‘can do’ attitude.
Willingness to contribute to team efficiency through sharing information and constructively supporting others
Ensure high levels of confidentiality and communication are maintained.
Flexibility to attend ad-hoc work related events which may be outside of normal working hours.
work under pressure with accuracy and timeliness to meet challenging and competing deadlines

Desirable criteria

Experience of using the Electronic Staff Record (ESR).
Experience of workforce information.

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.