Detailed job description and main responsibilities

Assist in the care of a group of patients each shift under the supervision of a registered nurse delivering personal and clinical care to include:

• Personal care, hygiene and elimination
• Nutritional needs
• Skin and pressure area care
• Patient chaperon
• Assist in the delivery of clinical care and associated activities in line with appropriate standards and guidelines.
• To promote and safeguard the well-being of patients, their families and colleagues.
• Document care given in patient’s care-plan and ensure this is countersigned by a registered nurse
• To use accurate, clear and concise documentation written or electronically
• Use personal effectiveness and knowledge to contribute to the development and delivery of a high quality, cost effective service
• Within the remit of your role and under supervision contribute to the planning and completion of holistic assessments (not primary assessments) ensuring all care activities / assessments are clearly recorded and documented.
• Have an understanding of care planning and participate in nursing interventions as delegated by a registered Nurse / Practitioner
• Liaise and work with all members of the multi-disciplinary team understanding their roles
• Anticipate the needs of the patients to ensure comfort, safety and dignity at all times
• Participate in the daily handover and meetings.
• Supervise, support and help registered nurses in the development and orientation of other Health Care Assistants
• Have a responsibility for the tidiness and promoting cleanliness of all patient areas, including equipment rooms and storerooms, and take appropriate care of furniture and equipment.
• Ensure beds and equipment are properly cleaned between patients use

Clinical

With appropriate training the Clinical Support Worker will gain skills, knowledge and competence to undertake / perform the following: 

• To undertake, record, document and report the following as appropriate to the clinical area i.e. temperature, pulse, blood pressure, respiratory rate and oxygen saturations

Completion of NEWS documentation and escalate and report results to appropriate registered nurse / practitioner such as: 

• Patient track
• Blood sugar recordings obtained by capillary sampling
• Completing & totalling 24-hour fluid balance charts and assisting in continence management
• Removal of urinal catheters
• Venepuncture
• ECG
• Blood collection
• Remove wound dressings under the supervision of the registered practitioner and reapply a basic dressing using aseptic/ANTT (note:- excluding cavity wounds, diabetic wounds or grade 3 pressure ulcers).
• Care of a patient with a nasogastric tube or PEG tube in situ (must not aspirate the tube or commence any enteral feeding regime).
• Act as a companion to transfer to other wards, departments and hospitals following discussion/mutual agreement between the post holder and registered practitioner in charge of the ward.
• Prepare and maintain environments for clinical procedures to be carried out.
• Support patients before, during and after clinical procedures, treatments and investigations.

Communication Skills

• Foster good working relationships and effectively communicate with members of the
• multidisciplinary team, users of the service and other healthcare professionals
• Give clear, concise reports on patients’ progress and concerns to the multidisciplinary team
• Communicate information to distressed and/or bereaved people in a sensitive manner
• Manage situations where people are distressed or angry in an effective, safe manner
• Have excellent telephone communication skills, taking calls from patients, careers and members of the multi-disciplinary team managing their concerns effectively and sensitively
• Work in accordance with Trusts policies to ensure that confidentiality is maintained at all times.

Education, Training and Information

• To participate in the appraisal process
• To keep up to date with Statutory and Mandatory Training
• Attend study / training sessions to ensure knowledge, skills and competence are updated and maintained

Analytical and judgemental skills

• Able to prioritise own workload
• Be able to recognise when patients are deteriorating, unwell and report to appropriate registered practitioner

Relationships

• Patients, relative and carers
• Matrons and Ward Managers
• Consultants and medical staff
• Clinical ward teams including Ward Clerks and Allied Health Professionals
• Professional Development Team
• Infection Prevention & Control Team
• Specialist Nurse Teams

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.