Job vacancy: Administrative Clerk (Oncology Unit), George Eliot Hospital NHS Trust, Nuneaton

Job summary

Main area: Oncology/Haematology
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 230-39418806-PCD-A

Employer: George Eliot Hospital NHS Trust
Employer type: NHS
Site: George Eliot Hospital NHS Trust
Town: Nuneaton
Salary: £25,760 - £27,476 per annum
Salary period: Yearly
Closing: 18/09/2026 23:59

Administrative Clerk (Oncology Unit)

Band 3

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Detailed job description and main responsibilities

To welcome patients and members of the public entering the unit, direct them to the appropriate area and check, and update their details including ethnicity on the Lorenzo and Mosaiq systems according to the Data Quality Standards and the Patient Access Policy. and ensure any queries that arise are dealt with or passed onto relevant staff.
To handle all telephone calls relating to the Oncology Unit appointment and booking system, ensuring all enquiries are dealt with in a polite, pleasant, and professional manner, and escalated to relevant staff where required.
Book and coordinate all patient’s follow up appointment(s) in line with relevant timescales, to enable them to attend the clinic, including liaising with relevant staff, including consultants to ensure that clinics are not overbooked and that patients are reviewed timely in line with their treatment.
Contact patients for short notice appointments maximising clinic utilisation.
To outcome all patient attendances, ensuring that all patients have either been reappointed, discharged, DNA’d or added to the waiting list in accordance with agreed procedure.
To cancel, re-appoint and reschedule patient’s appointments at patient or Consultant request.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person specification

Experience & Knowledge

Essential criteria

Proven experience of delivering a wide range of administration tasks to a high standard, in a patient/service focused environment.
Experience of dealing with patients and the public in a polite, pleasant, and professional manner.
Maintain patient details according to data quality standards.
Ability to deliver a high level of accuracy and consistency in all work undertaken.
Knowledge of paper and electronic records management.
Ability to use initiative to resolve problems

Desirable criteria

Experience of working in an NHS/Medical services environment.

Qualifications & Professional Training

Essential criteria

GCSE’s in Maths and English at Level 5 or above or equivalent qualifications/ experience.
Administrative/ Customers Services Skills at level 3 or equivalent training and/ or experience.
Good Customer service skills.

Desirable criteria

Previous experience of administration in the health sector.

Skills & Abilities

Essential criteria

Good attention to detail
Good standard of literacy and IT skills
Ability to work calmly under pressure and prioritise workload
Excellent communication skills
Confidentiality and adherence to Data Protection protocols

Personal Qualities

Essential criteria

Ability to establish effective working relationship
Excellent inter-personal skills
Reliability and Flexibility
Able to work on own initiative
Committed team player
Emotional resilience
Ability to undertake further training and development as required

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.