Job summary
- Main area
- Ophthalmology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 230-40504108-PCD-A
- Employer
- George Eliot Hospital NHS Trust
- Employer type
- NHS
- Site
- George Eliot Hospital NHS Trust
- Town
- Nuneaton
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 08/07/2026 23:59
Employer heading
Ophthalmology Administration Scheduler
NHS AfC: Band 3
George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.
The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.
Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.
Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.
We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further
We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.
Job overview
**Please Note: This role is not eligible for visa sponsorship**
Ophthalmology Administration Scheduler
37.5 hours per week
Permanent
Salary: £25,760 - £27,476 per annum
Closing Date: Wednesday 8th July 2026
Interview Date: Thursday 16th July 2026 (TBC)
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
Main duties of the job
- To provide a comprehensive and confidential administration service, working within the reception and also scheduling patients for surgery in accordance with Departmental, Trust and National standards, policies, and procedures.
- Assisting and supporting the Deputy Operations manager and the Service where necessary, in the day-to-day management of their areas.
- To act as a source of advice and guidance to the patients and visitors regarding the services provided within Ophthalmology.
- To support the Trust in maintaining and improving the patients journey from Referral to Treatment ensuring the booking time does not exceed the National target.
Working for our organisation
Here at George Eliot our vision to ‘excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme – find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme
Detailed job description and main responsibilities
- Deal with all telephone calls relating to Ophthalmology appointments including dates for surgery and booking system, ensuring all calls are dealt with in a polite, pleasant, and professional manner.
- Greet patients, check, and update details including ethnicity on the PAS a according to the data quality standards and the Patient Access Policy.
- Direct patients to the appropriate area.
- Booking of all patient’s appointments in line with the National time targets for diagnostics.
- To act as a first point of contact for dealing with enquiries and take the necessary action, liaising and effectively communicating at all levels using written, oral, and electronic methods.
- To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.
- To continually contribute to patient and business improvement agendas. This will require undertaking any project work as directed including obtaining information using current systems and share ideas for potential service improvement.
- To assist with the implementation and maintain an efficient office management system/procedure to enable the Department to optimise their standards of service.
- Support team members. Providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
- Ensuring ALL patients are on a relevant access plan.
- Schedule patients for elective surgery.
- Ensuring all patient notes are prepared and are available for the day of surgery.
- Managing the generic mailbox and actioning within a timely manner
- Contacting patients to inform them of short notice clinic and or theatre cancellations/reschedules.
- To outcome all patient attendances, ensuring that all patients have either been reappointed, discharged, DNA’d or added to the waiting list in accordance with agreed procedure.
- To cancel, re-appoint and reschedule patient’s appointments at patient or Consultant request.
- Support the areas with ad hoc admin duties.
- Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately.
- To open and sort post daily and take appropriate action.
- To correct any operator errors with the PAS system including the RTT status following protocol.
- To undertake any other duties as appropriate to the role.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person specification
Experience and Knowledge
Essential criteria
- Proven Experience of delivering a wide range of administration tasks to a high standard, in a patient/ service focused environment.
- Experience of delivering objectives with a constantly changing environment.
- Experience of dealing with patient and the public in a polite, pleasant, and professional manner.
- Maintain patient details according to data quality standards.
- Ability to deliver a high level of accuracy and consistency in all work undertaken.
- Knowledge of paper and electronic records management.
- Ability to use initiative to resolve problems.
- Knowledge of medical terminology.
Desirable criteria
- Experience of working in an NHS/medical services environment.
- Knowledgeable of National time targets for diagnostics.
- Knowledge of Electronic Referral Service.
Qualification(s) and Professional Training
Essential criteria
- GCSE’s in maths and English at level 5 or above or equivalent qualifications/ experience.
- Administrative/ customer services skills at level 3 or equivalent training and/ or experience.
- Good customer service skills.
Desirable criteria
- Previous experience of administration in the health sector.
Skills and Abilities
Essential criteria
- Good attention to detail
- Good standard of literacy and IT skills
- Ability to work calmly under pressure and prioritise workload
- Excellent communication skills
- Confidentiality and adherence to DATA Protection Protocols
Personal Qualities
Essential criteria
- Ability to establish effective working relationship.
- Excellent inter-personal skills.
- Reliability and flexibility.
- Able to work on own initiative.
- Committed team player
- Emotional resilience.
- Ability to undertake further training and development as required.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Afnan Akhtar
- Job title
- Operational Manager
- Email address
- [email protected]
- Telephone number
- 07392194746
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