Job summary
- Main area
- Administration and Clerical
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 08:30-17:00)
- Job ref
- 230-49604246-SURG-D
- Employer
- George Eliot Hospital NHS Trust
- Employer type
- NHS
- Site
- Warwickshire Special Care Dental Service, Whitnash Lodge, Leamington Hospital
- Town
- Warwick
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 27/03/2026 23:59
Employer heading
Dental Booking Assistant
NHS AfC: Band 3
George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.
The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.
Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.
Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.
We’re dedicated to building a diverse, inclusive workplace, so if you’re excited about this role and meet our values, but your experience doesn’t align perfectly with everything in the Job Description or Person Specification– apply anyway or email the Recruiting Manager to discuss the role further
We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.
Job overview
Dental Booking Assistant
37.5 Hours per week (Monday - Friday 08:30-17:00)
Permanent
Salary: £24,937 - £26,598 per annum
Closing Date: 27th March 2026
Interview Date: 15th April 2026
**This post may close early due to high numbers of applications, so you are advised to apply promptly.**
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
To provide a comprehensive and confidential service, working within the Booking team in accordance with Departmental, Trust and National standards, policies and procedures. Assisting and supporting the Booking & Access Team Leader and Clinical teams where necessary, in the day-to-day management of their areas.
To act as a source of advice and guidance to the Booking Team and patients regarding the services provided and referral pathways.
To support the Trust in maintaining and improving the patients’ journey from Referral to Treatment, ensuring booking times does not exceed the National target.
Main duties of the job
- The post holder with be required to provide and receive complex or sensitive information to patients and staff at Warwickshire Special Care Dental Service.
- Deal with all telephone calls relating to dental appointments and booking system. Ensuring calls are dealt with in a polite, pleasant and professional manner.
- Check and update patient details on R4 system in accordance with the data quality standards and the Patient Access Policy.
- Booking of all patient’s appointments in line with the National time targets for dentistry.
- To act as first point of contact for dealing with patient enquiries or complaints, and take the necessary action, liaising and effectively communicating at all levels using written, oral and electronic methods.
- Registration and management of e-referrals via the REGO system.
- Contacting patients for short notice appointments maximizing clinic utilisation.
- To outcome all patient attendances, ensuring that all patients have either been reappointment, discharged, DNA’d or added to the waiting list in accordance with agreed procedure.
- Absorb information from many different points of contact including patients with anxiety, dental phobic, cultural or language difficulties; as well as clinical staff, secretaries, health professionals, GP surgeries, and hospitals, by written, verbal and email communication. Act on the information and distribute accurately.
- To undertake any other duties as appropriate to the role.
Working for our organisation
Here at George Eliot our vision to ‘excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
Effective Open Communication
excellence and safety in everything we do
Challenge but support
Expect respect and dignity
Local health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
Detailed job description and main responsibilities
To provide a comprehensive and confidential service, working within the Booking team in accordance with Departmental, Trust and National standards, policies and procedures. Assisting and supporting the Booking & Access Team Leader and, Clinical teams where necessary, in the day-to-day management of their areas and identifying appointment capacity concerns where appropriate.
To provide support Booking Team members, providing cross-over on a reciprocal basis in the absence of colleagues and providing day to day supervision, when required
Person specification
Experience and Knowledge
Essential criteria
- Proven experience of delivering a wide range of administration tasks to a high standard, in a patient/service focused environment.
- Experience of delivering objectives with a constantly changing environment.
- Experience of dealing with patients and the public in a polite, pleasant, and professional manner.
- Maintain patient details according to data quality standards.
- Ability to deliver a high level of accuracy and consistency in all work undertaken.
Desirable criteria
- Experience of working in an NHS/Dental services environment
- Knowledge of Electronic Referral System (REGO)
- Knowledge of paper and electronic records management
Qualification(s) and Professional Training
Essential criteria
- GCSE’s in Maths and English at Level 5 or above or equivalent.
- Administrative/Customer Service Skills at level 3 or equivalent training and/or experience.
- Good Customer service skills.
Desirable criteria
- Previous experience of administration in the health sector.
- IT skills (ECDL or equivalent).
Skills and Abilities
Essential criteria
- Ability to work under pressure and remain calm under a range of circumstances.
- Ability to follow instructions and complete assigned tasks.
- Ability to deal with the public on the phone.
- Willingness to produce a personal development plan with manager.
Personal Qualities
Essential criteria
- Ability to form positive working relationships and work as part of a team.
- Ability to communicate accurately and effectively with patients and colleagues, verbally and in writing.
Other
Essential criteria
- Willing to attend occasional meetings at all Trust sites.
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Dani Hughes
- Job title
- Booking & Access Team Leader
- Email address
- [email protected]
- Telephone number
- 07827801175
- Additional information
Office Number: 01926 317778
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