Detailed job description and main responsibilities

Supporting the preparation of labels using the pharmacy computer system, Wellsky, and assisting in the assemble of outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).

With supervision from a trained member of staff, dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.

Provide support when required to the stock management. This may include ordering, receiving, checking off stock and loading the robot with stock. 

Raise any queries with stock and work with procurement team to resolve stock queries and discrepancies.

Assist with the removal of expired, unwanted and overstocked drugs and inform a senior member of staff.

Assist with the emptying of the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP with supervision.

Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales. Following successful participation in a Healthcare Assistant course.

Actively participate to minimise waiting times whilst maintaining high level of customer satisfaction.

Assures service quality and patient safety, by following SOPs and Health and Safety policy

Proactively sharing suggestions for ways to improve the way we work and utitlise best practices.

Establish and maintain excellent working relationships and good communications with patients and Trust employees.

Contribute to the teamwork ethic to enable the best possible service and care to patients

Communications and Working Relationships:

Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.

To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.

Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.

To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.

To select and recommend suitable products and provide advice on their correct use.