Job vacancy: Data Quality Officer, South Warwickshire University NHS Foundation Trust, Warwick

Job summary

Main area: Administration
Grade: Band 3
Contract: 12 months (fixed term)
Hours: Full time - 37.5 hours per week
Job ref: 203-C597

Employer: South Warwickshire University NHS Foundation Trust
Employer type: NHS
Site: SWFT
Town: Warwick
Salary: £25,760 - £27,476 Per annum
Salary period: Yearly
Closing: 20/10/2026 23:59
Interview date: 04/11/2026

Data Quality Officer

Band 3

South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.

We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.

The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.

Our values can be summed up in one sentence. We are ‘Trusted to provide inclusive, safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Disclosure and Barring Service (DBS) Checks

Many of the roles we advertise have a requirement for a DBS check to be carried out. If you are successful for a role and it requires a DBS check the Trust will carry out the initial check and subscription to the DBS Update Service, however successful candidates will be expected to cover the associated costs . Details of this will be sent to successful candidates in their offer letter.

Probationary Period

All new staff to the Trust will be subject to a standard 3 month probationary period, the details of which will duly follow in your contract of employment.

Equality, Diversity, and Inclusion

South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society. We define diversity as valuing everyone as an individual – we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.

As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:

https://forms.office.com/e/ahWY3eAGM2

We appreciate you completing the survey.

Agile and Flexible Working

All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.

The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.

Staff Benefits

The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.

Car Parking

The Trust currently have limited availability of car parking spaces, as such are operating a waiting list for new starters joining the organisation.

To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).

Visa Sponsorship

The Trust will only consider sponsoring staff for certain roles, however this will be considered on a case by case basis in line with current legislation. As an employer we are unable to offer sponsorship to all roles in particular we cannot offer sponsorship for roles below Band 5.

Detailed job description and main responsibilities

Key functional responsibilities

As a member of the Data Quality Team, support the Trust in meeting the data requirements of clinicians, hospital managers, commissioners and Trust board

To identify and report anomalies in data and ensure that any errors are corrected at source

To work as part of the EPR programme to ensure that patient related data held within the Trust is accurate and complete to enable reliable and robust reporting to support clinical and business processes, statutory information and income generation

Provide training, mentoring and coaching as required to groups

Provide training, mentoring and coaching on a one-to-one basis if required

Identify data quality issues and ensure that departments are made aware of them in a timely manner in line with national deadlines

To audit the accuracy and completeness of data held on Lorenzo and other trust systems ensuring that they are properly completed, and data quality standards are maintained in line within Information Governance requirements

To support the Clinical Coding and Information Departments to ensure that targets and quality standards are maintained within the agreed deadlines

To provide Data Quality training and awareness sessions as required based on service needs

To undertake Referral to Treatment (RTT) Validation, ensuring that patients on an RTT pathway have the correct RTT outcome. Chasing the outcome when necessary

To close referrals when required for any patient showing on an RTT pathway that has been identified as a stopped pathway, ensuring that the correct pathway has been identified

Act independently guided by the principles and operational framework of the Trust’s Access Policy and national and local 18 Weeks Guidance

To provide and receive complex information and communicate statistical matters/system changes to non-analytical professionals

Be responsible for adapting and improving local information systems and procedures around data collection, input, audit and analysis so they continue to meet the needs of the Trust

Extract data using online reports and analyse with Excel

To ensure Data Validation is complete within timescales to meet Trust and SUS deadlines

To resolve any queries related to data quality at source

Be aware of and communicate any data changes and any other software enhancements that will affect the quality of data

Participate in team, professional and personal development activities and promote a commitment to continuous development and improvement

Work with the IT trainers to provide support for new and existing members of staff

Act independently to manage own workload, ensuring that issues are dealt with in a timely manner, identifying any problems and liaising with Trust managers as appropriate, ensuring that final reports and responses are provided in a timely manner

Undertake any other duties commensurate with this grade and nature of the post as allocated by the Manager, including project work and absence cover

Communication and Working Relationships

To participate and support all operational managers, users and developers in improving data quality encouraging decision making and action planning to resolve complex data and system issues and evaluating the effectiveness of such actions

Work with the IT trainers to provide support for new and existing members of staff

Person specification

Qualifications

Essential criteria

Good general education to GCSE level with Mathematics and English
Evidence of continuing personal development

Desirable criteria

International Certification of Digital Literacy (I.C.D.L) or further IT Training
NVQ Level 2

Experience

Essential criteria

Previous Office Experience
Dealing with a wide range of data elements
Advance use of Word, Excel and PowerPoint

Desirable criteria

Previous work within an NHS environment
Experience of working with a wide range of staff at all levels
Knowledge of patient pathway from referral to discharge

Skills

Essential criteria

Excellent keyboard skills
Ability to generate and analyse reports from databases
Investigative and analytical approach/experience
Able to establish rapport and foster working relationships with a wide range of staff groups
Able to grasp new concepts quickly
Be able to work in a demanding environment and achieve deadlines

Personal Qualities

Essential criteria

Good organisational skills
Reliability with a flexible approach to ensure the needs of the service are met, and high standards are always maintained
Professional and friendly manner
Logical thinking
Able to meet deadlines and thrive under pressure
Self-motivated with ability to work on own initiative

Other

Essential criteria

Accustomed to working in a busy environment with frequent interruptions.
Adaptability, flexibility, and ability to cope with uncertainty and change.
Willing to engage with and learn from peers, other professionals, and colleagues in the desire to provide or support the most appropriate interventions.
Professional calm and efficient manner.
Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
Ability to see a task through from start to finish.
Continuous VDU desk-based work on most days.

Desirable criteria

Able to travel to other Trusts and off site events

IMPORTANT INFORMATION

Sometimes we get a lot of applications for our roles. On those occasions we might close the job early. If you don’t want to miss out we recommend submitting your application as early as possible.

The Trust use an Applicant Management System called TRAC which helps us manage the recruitment process. All communications regarding your application will come via TRAC (even if you applied via NHS Jobs).

Please check your TRAC account regularly and ensure your email is set up to accept messages so they don't go into your junk/spam folder.

We aim to shortlist all vacancies within 2 days of the vacancy closing, we will get back to all candidates ASAP.

Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.

South Warwickshire University NHS Foundation Trust is an equal opportunities employer who is committed to Equality and Diversity and does not tolerate discrimination or harassment on the grounds of any protected characteristic as defined by the Equality Act 2010.

All South Warwickshire University NHS Foundation Trust sites are smoke free. We feel it’s a great way to help our patients, visitors and staff stay healthy.

The Trust is part of a ‘Foundation Group’ through a strategic alliance with Wye Valley NHS Trust, George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. This partnership is great for the sustainability of all four organisations and allows us to share learning and maximise opportunities to ensure the delivery of high quality health and care services for our local populations.