Job summary
- Main area
- Emergency Medicine
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (mix of shift patterns 08:00-16:00 and 12:00-20:00)
- Job ref
- 203-EM725
- Employer
- South Warwickshire University NHS Foundation Trust
- Employer type
- NHS
- Site
- Warwick Hospital
- Town
- Warwick
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 31/08/2025 23:59
Employer heading
Clinical Support Worker & Administration Assistant
Band 3
South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are ‘Trusted to provide inclusive, safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Probationary Period
All new staff to the Trust will be subject to a standard 6 month probationary period, the details of which will duly follow in your contract of employment.
Equality, Diversity, and Inclusion
South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society. We define diversity as valuing everyone as an individual – we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:
https://forms.office.com/e/ahWY3eAGM2
We appreciate you completing the survey.
Agile and Flexible Working
All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.
The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.
Staff Benefits
The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.
Car Parking
The Trust currently have limited availability of car parking spaces, as such are operating a waiting list for new starters joining the organisation.
To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).
Job overview
An exciting new opportunity has opened up for a Band 3 Clinical Support Worker to assist the nursing team in the Ambulatory emergency care department at Warwick hospital.
Ambulatory care is a clinical area which provides same day medical care for patients referred from their general practitioner or streamlined from the emergency department with the view to discharging the same day.
The department provides diagnostic investigations and treatment for a range of medical conditions.
We are seeking a highly motivated and committed band 3 healthcare support worker/clerical to complement our multidisciplinary team. You will be required to work as part of a team to deliver exceptional care to our patients. The candidate must have excellent communication skills and a passion for helping other.
Main duties of the job
To be responsible for providing confidential, accurate and efficient administrative support to the Ambulatory emergency care team
To take responsibility for answering the phone, taking accurate messages and communicating with the team in a timely manner.
To carry out, with appropriate training, phlebotomy and other tasks e.g. dressings
To use Lorenzo to record the attendance of patients at clinic
Working for our organisation
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Detailed job description and main responsibilities
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Key Result Areas: |
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To deliver a high quality, effective response when answering calls Display effective listening, directed questioning and summarising skills to Manage difficult calls with tact and diplomacy. To make a clear and accurate written record of calls and communicate with the appropriate team members in a timely manner. Responsible for organising appointments and recording attendance at clinic on Lorenzo. To assist the nurses with clinical tasks with appropriate training e.g. phlebotomy, dressings. To ensure good principles of Infection prevention and control maintained at all times. To liaise with other teams and secretaries to clarify appointments To carry out department administration tasks as required. Administration tasks will include producing clinic letters, raising requests for invoices, using databases and liaising with patients, the rest of the team, GP’s, other healthcare professionals and legal authorities to maintain an efficient and professional service. To be responsible for the re-ordering and replenishing of stock to facilitate an efficient and well organised service. To arrange transport for patients, liaising with the ambulance service; to record and monitor any transport problems and negotiate solutions acceptable to patients, therapies staff and the ambulance service. To have responsibility for the day-to-day running of the reception of the clinic. To be responsible for the well-being of patients within the reception area; alerting senior staff to any changes on patient’s health status and attitude. Maintain patient confidentiality at all times in accordance with the data protection act INFORMATION AND DATA USE To enter relevant information, in an accurate and timely manner. e.g. patient demographic, appointment details and scheduling data. To use Lorenzo to ensure all outpatient activity is captured. To use the database and ensure all non-clinical details are completed To use data to submit local data to the national outcome register (NORs) on a quarterly basis. COMMUNICATION To be the first point of contact for patients and visitors to the department, at all times being professional, courteous and ensuring tact and sensitivity, particularly where there are barriers to understanding, e.g. language difficulties, stress, fear, pain. To be the first point of contact for complaints within the department, negotiating with patients / visitors displaying challenging behaviour. Liaising with senior department staff to provide an effective and timely solution in line with trust policy. To liaise with all service users (NHS staff, Doctors, Patients, Relatives and Carers etc), politely, concisely and in a helpful and professional manner at all times. To provide non-clinical advice and information regarding appointments, processes or procedures to patients, visitors and other members of hospital staff, as required. processes or procedures to patients, visitors and other members of hospital staff, as required.
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Person specification
Qualifications
Essential criteria
- GCSE or equivalent level of education, to include English and Maths
- NVQ level 3 or equivalent experience
Experience
Essential criteria
- Previous experience in hospital or healthcare work
Desirable criteria
- Previous experience in supporting healthcare staff e.g. Assisting nurses
Skills
Essential criteria
- Keyboard skills and general IT knowledge
- Able to organise and plan own workload and others
- Able to analyse and respond to various requests, prioritising as necessary
- Able to instruct others of changing priorities, some of whom will be more senior
- Has a good understanding of specialist area
Personal Qualities
Essential criteria
- Good manual dexterity
- Good verbal communication skills
- Enthusiastic
- Able to create a rapport
- Presentable appearance
- Ability to work alone and as part of a team
- Accurate and observant
- Invariably follows standard operating procedures
Other Job Requirements
Essential criteria
- Able to meet the physical demands of the post e.g. lifting, standing, delivering materials and moderate lifting (<13kg)
- Able to use a VDU
- Willing to work in restricted position for long periods
- Willing to work in a noisy environment
- Willing to work with contained, hazardous substances using protective equipment.
- Independent means of transport
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Chelsey Lindsay
- Job title
- AEC Manager
- Email address
- [email protected]
- Telephone number
- 01926495321
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