Job summary
Employer heading
Digital Project Facilitator
NHS AfC: Band 6
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
- Adult and older adult mental health services
- Specialist learning disability services
- Mental health services for children and young people
- Community healthcare services for children, young people and families in Dudley
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 3,500 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.
We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk.
Don’t meet every single requirement? Studies have shown that women and ethnic minority candidates are less likely to apply to jobs unless they meet every single qualification. At Black Country Healthcare we recognise and value all forms of knowledge and expertise, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the job description/person specification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
For further supporting information to help you apply for this role please see documents attached under ‘Additional documents’.
Job overview
As part of the Digital Transformation team within the Digital Services Department this post will provide Project Facilitation and support to both the department itself and more widely across the Black Country Health Care NHS Foundation Trust. The post holder will provide facilitation and support for the delivery for a variety of small-scale projects, work packages and other assigned tasks which generally have a Digital component. The post holder may be required to work at any site at any time throughout the duration of their employment. This is a great opportunity for a proactive, enthusiastic, and highly motivated candidate to join our Digital Transformation Team. This is an exciting time to join us, as the role will provide opportunities to extend your existing skillset and have exposure to new systems to enhance your learning to support further development.
Utilising structured project management methodology and evidence-based improvement tools and techniques the IT Project Facilitator works closely with clinical and corporate colleagues to deliver defined small-medium scale projects that improve quality and productivity to benefit our service users and/or result in income generation / cost improvements.
Contract Type: Secondment/Fixed Term Contract 12 Months
Interviews will be held on the 10th May
Main duties of the job
- Actively support the development and enhancement of the Trusts IT Development.
- Work within project management governance systems and processes.
- Utilise PRINCE2 principles to deliver a range of defined small-medium scale projects, ensuring overall outcomes and benefits are delivered for the benefit of service users and other stakeholders.
- Responsible for day to day delivery of specified projects, delivering outcomes agreed with the relevant IT Group Specialist or IT Project Manager.
- Develop the scope, plan and objectives of each project in collaboration with Group Specialist, IT Project Managers, clinicians, managers and other key stakeholders
- Prepare Project Mandates, securing the necessary approval and authority to proceed as needed.
- Assist with developing business cases and bids/tenders through a project team approach.
- Resolve problems that arise during the project and to escalate any problems that cannot be resolved to the relevant project/programme board.
- Ensure the risks and issues of each project are identified, and monitored with remedial action plans in place.
- Formally record the progress of projects, using project management software, reflecting meetings, milestones and working documentation, escalating exceptions and issues as appropriate
- Responsible for ensuring delivery of projects within timescales and other identified constraints.
- Ensure appropriate data collection and analysis is undertaken for projects.
- Prepare regular progress and exception reports
Working for our organisation
The Digital Project Facilitator role will sit within the Digital Programmes Team whose function is to support the delivery of the Frontline Digitisation Programme.
Detailed job description and main responsibilities
- Actively support the development and enhancement of the Trusts IT Development.
- Work within project management governance systems and processes.
- Utilise PRINCE2 principles to deliver a range of defined small-medium scale projects, ensuring overall outcomes and benefits are delivered for the benefit of service users and other stakeholders.
- Responsible for day to day delivery of specified projects, delivering outcomes agreed with the relevant IT Group Specialist or IT Project Manager.
- Develop the scope, plan and objectives of each project in collaboration with Group Specialist, IT Project Managers, clinicians, managers and other key stakeholders
- Prepare Project Mandates, securing the necessary approval and authority to proceed as needed.
- Assist with developing business cases and bids/tenders through a project team approach.
- Resolve problems that arise during the project and to escalate any problems that cannot be resolved to the relevant project/programme board.
- Ensure the risks and issues of each project are identified, and monitored with remedial action plans in place.
- Formally record the progress of projects, using project management software, reflecting meetings, milestones and working documentation, escalating exceptions and issues as appropriate
- Responsible for ensuring delivery of projects within timescales and other identified constraints.
- Ensure appropriate data collection and analysis is undertaken for projects.
- Prepare regular progress and exception reports
Person specification
Experience
Essential criteria
- Excellent skills in using recognised improvement tools such as lean.
- Good interpersonal, influencing and negotiating skills across a range of professional staff, external organisations, and other stakeholders.
- Strong project management and organisational skills, including independent formulation of plans.
- Proven presentation skills in a variety of situations, including training and implementation of tools that are unfamiliar to recipients.
- Able to use initiative and judgement in deciding the best course of action where there may be several appropriate options.
Desirable criteria
- Well-developed time management skills with an ability to deliver to multiple and conflicting deadlines.
- Excellent communication, empathy and assertiveness skills, which are required to gain cooperation where there is resistance to change or a lack of commitment to a project.
Knowledge
Essential criteria
- Advanced user of IT applications (such as MS Word, Access, Excel, and PowerPoint).
- Effective use of Office 365 / N365.
- Able to use Project Management Software.
- Experience in writing reports.
- Experience of managing multiple priorities and meeting deadlines under pressure
- Strong knowledge of project management methodologies, including experience of using these to successfully deliver projects
Desirable criteria
- Experience of training others in tools and techniques that may be unfamiliar to staff and where gaining commitment to their use is required.
- Experience in working within a project management office environment
- Excellent knowledge of continuous improvement tools and techniques, including experience of using these to successfully deliver change.
- Knowledge of the principles of change
Skills/Personal Qualities
Essential criteria
- Genuine desire for improvement of patient services.
- Able to work independently and as part of a team.
- Enthusiastic, proactive and self reliant.
- Resilient and capable of delivering whilst working under pressure.
- Excellent organisational Skills.
- Flexible (must be willing to work across the Black Country).
Desirable criteria
- Ability to motivate self and others.
- Tenacious and with a strong track record.
- Adaptable and resilient having a flexible approach to working within a rapidly changing environment.
- Can motivate self and colleagues to think laterally and imaginatively about service development opportunities.
- Clear leadership qualities.
Education/Qualifications
Essential criteria
- Educated to degree level or equivalent
- Experience communicating and working at a senior level.
- Project management qualification (eg Prince 2 Foundation) or equivalent experience
- Training or experience in recognised quality / continuous improvement too
Trust Behaviours
Essential criteria
- Be compassionate, empathetic and caring to everyone.
- Enable yourself and others to act with confidence and authority in order to achieve the best outcome for everyone
- Work with others. Be inclusive by understanding and valuing others to achieve the best results for everyone and everything we do.
- Act with transparency and honesty; respect and value others to do the right thing at the right time for everyone.
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rachel Hinton-Jones
- Job title
- Project Manager
- Email address
- [email protected]
- Telephone number
- 07876 356610
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