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Job summary

Main area
Band 3 Administrator
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Job share - 18.75 hours per week (Mon to Wed am)
Job ref
285-2001-MH
Employer
Black Country Healthcare NHS Foundation Trust
Employer type
NHS
Site
Whiteheath M/C
Town
Oldbury
Salary
£24,937 - £26,598 pro rota
Salary period
Yearly
Closing
07/11/2025 08:00

Employer heading

Black Country Healthcare NHS Foundation Trust logo

Admin

NHS AfC: Band 3

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.

Across the Black Country we provide:

  • Adult and older adult mental health services
  • Specialist learning disability services
  • Mental health services for children and young people
  • Community healthcare services for children, young people and families in Dudley

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.

We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk. 

Don’t meet every single requirement? Studies have shown that women and ethnic minority candidates are less likely to apply to jobs unless they meet every single qualification. At Black Country Healthcare we recognise and value all forms of knowledge and expertise, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the job description/person specification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

For further supporting information to help you apply for this role please see documents attached under ‘Additional documents’.

Job overview

Previous applicants need not apply

18.75 hrs

1 Monday    3.75hrs 1.15-5

Tuesday        7.5hrs 9-5

Wed               7.5hrs  9-5

Working in a busy office setting for Sandwell Talking Therapies

Main duties of the job

Person Specification
Job Title: ADMINISTRATION OFFICER
Band: 3
Department: SANDWELL TALKING THERAPIES
All candidates will be considered on their ability to meet the requirements of this 
person specification.
E = Essential criterion for the role D = Desirable criterion for the role.
Attributes/Skills Key Requirements Criteria   (E/D)
Education/ Qualifications

ESSENTIAL
5 GCSE level A-C (or equivalent) - including English and Maths and/or 
numeracy and literacy level 2 as a minimum requirement.
NVQ / Key Skills Level 2 in Business Administration / Customer Service
Working knowledge of computer software/database systems (MS Office/Excel)

DESIRABLE
Experience of working within Health Care Environment
Experience of working within a Team 
Experience in using a wide range of office equipment

Working for our organisation

ADMINISTRATION OFFICER - BAND 3 - PERSON SPEC
Skills/Personal qualities
Able to work under supervision and to support colleagues
Ability to work in a team
Excellent Customer Care skills including dealing with emotional situations / people
Excellent interpersonal skills
Able to work on own initiative
Organisational skills
Flexible and adaptable

TRUST BEHAVIOURS
Be compassionate, empathetic and caring to everyone
Enable yourself and others to act with confidence and authority in order to achieve the best outcome for everyone
Work with others. 
Be inclusive by understanding and valuing others to achieve the best results for everyone and everything we do
Act with transparency and honesty; respect and value others to do the right thing at the right time for everyone

Detailed job description and main responsibilities

Administration experience in an office environment

Prioritisation and Organisational skills

Word          - letters/memos/reports

Excel          - spreadsheets

Access       - database

PowerPoint - presentations

Internet       - research

Outlook       - e-mail

Bespoke     - PCMis / RiO / e-series

Person specification

Experience

Essential criteria
  • Qualifications
  • Working in office setting in an administrative role
  • Experience of Office Packages
Desirable criteria
  • Experience of working with a Mental Health setting
  • Having experince of working in a busy, fast pace office environment

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveDisability confident leaderCare quality commission - GoodArmed Forces Covenant Bronze Award

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tracy Williams
Job title
Admin Team Manager
Telephone number
0121 612 6650
Additional information

Nicole Fereday

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