Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- 12 months (Fixed Term)
- Hours
- Part time - 11.5 hours per week
- Job ref
- 285-8728-CYPF
- Employer
- Black Country Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- The Ridge Hill Centre
- Town
- Stourbridge
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 25/08/2026 23:59
Employer heading
Administration Officer
NHS AfC: Band 3
Black Country Healthcare NHS Foundation Trust is growing and changing. We provide specialist mental health, learning disability and community services across Dudley, Sandwell, Walsall and Wolverhampton. We’re looking for people who care about others, take responsibility, treat people with respect and have the confidence to speak up and shape what comes next.
We’re focused on the future, with a clear Trust Strategy and our Best for the Black Country programme driving improvement across our services and communities.
What we do
· Adult and older adult mental health
· Children and young people’s mental health
· Specialist learning disability services
· Community healthcare for children, young people and families in Dudley
Why join now
We’ve got real momentum. Clear priorities and our Best for the Black Country work mean things are moving in the right way, fast.
Our culture is built around being compassionate, accountable, respectful and empowering each other - you’ll see this in how teams support patients and colleagues every day.
You’ll be looked after. Flexible working, family-friendly policies, supportive teams, proper wellbeing support and opportunities to learn and develop.
There’s room to grow. A wide range of services, space to try ideas and a voice that’s heard.
It’s a great place to live. Diverse communities, good transport links, strong schools and green space, with a lower cost of living than many city regions.
What it’s like to work here
You’ll join friendly, skilled teams who look out for each other. We plan together, share pressures and celebrate wins. You’ll be encouraged to take ownership, speak up and learn from experience. New starters get a warm welcome and clear induction; early careers colleagues have preceptorship and buddying; experienced staff can lead, teach and innovate.
Who we are
We’re 4,000+ colleagues from many backgrounds, committed to improving health and wellbeing for our communities and for each other. If you’re interested in the role but don’t meet every requirement, please apply — we value potential, different perspectives and people who want to grow.
Job overview
Administration Officer - Band 3
Hours 0.31 WTE (11.5 hours)
Fixed term 12 months
An exciting opportunity has arisen for an experienced, enthusiastic and highly motivated Administrative Officer to join our existing dynamic team, the Children’s Autism Assessment Service (CAAS).
The CAAS team are based at Ridge Hill and the Sunflower Centre in Dudley and includes a Team Leader, Specialist Nursery Nurses, Speech and Language Therapists, Occupational Therapist and Administrators. We provide a multi-professional assessment provision covering Autism assessments from 1-5 years in the Dudley Borough.
The successful applicant will have proven administration experience including being proficient in typing and the use of computer systems including Microsoft office and outlook. They will also require excellent communication and team working skills.
The post is being offered on a part time basis working over a Monday-Tuesday on a fixed term contract, to work alongside an existing Administration Officer.
Main duties of the job
The post-holder will provide a comprehensive secretarial and administrative support to The Children’s Autism Assessment Service (CAAS) to enable them to function effectively.
Working for our organisation
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.
We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk.
Detailed job description and main responsibilities
Act as a point of reference for incoming telephone queries, taking appropriate action personally or redirecting as is necessary.
Produce reports and letters in accordance with guidelines.
Be proficient in typing.
Book all appointments on to the appropriate computerised system.
Support the team to Input contacts including non-attended appointments onto Rio.
Support the team leader to arrange all MDT meetings and send out all correspondence regarding this.
Ensure that all patient records are prepared in advance for initial appointments, review appointments and MDT meetings.
Liaise with other members of the Multi-disciplinary team and wider professionals as required.
Carry out general administrative and clerical functions including photocopying, filing as required.
Process the client referral system and associated paperwork in accordance with departmental systems.
Process the client discharge system and associated paperwork in accordance with departmental systems
Book interpreting services for the team under the guidance of the Team leader.
Maintain effective and efficient departmental systems and office procedures including adequate supplies of departmental forms/leaflets and stationery requirements.
Maintain effective diary management as required by management.
Take an active role in maintaining the safety of other members of the team following The Lone Worker Policy and procedures using the existing Buddy system.
Process incoming/outgoing post and team emails taking appropriate action as necessary.
Maintain an efficient filing and records system, encompassing medical secretarial services including the archiving of notes
Collate statistical information and prepare returns appropriate to grade as required by management.
Maintain and keep up to date the service’s database.
Take notes or minutes of meetings as required and appropriate to grade.
Undertake the administrative tasks of ordering of supplies and services including the submission of works tickets and urgent requests for maintenance/estates, where appropriate under the direction of the Line Manager.
To supervise and mentor staff on Band 2 and below with support guidance from Line Manager.
Take an active role in any changes within the team/service appropriate to grade.
To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality service.
Person specification
Essential
Essential criteria
- Good standard of education / 5 GCSE’s or equivalent qualification GCSE English grade A to C
- Word processing / typing at RSA/OCR Level II (or equivalent level / demonstrable experience)
- Significant experience of working in an office environment
- Knowledge of computer packages including MS Office and keyboard skills.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Emma Evans
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 07799 412802
- Additional information
Holly Fowkes
List jobs with Black Country Healthcare NHS Foundation Trust in Administrative Services or all sectors