Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- 12 months (Fixed Term 12 months)
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 285-9737A-MH
- Employer
- Black Country Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Dororthy Pattison Hospital
- Town
- Walsall
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 04/08/2026 08:00
Employer heading
Medical Secretary
NHS AfC: Band 4
Black Country Healthcare NHS Foundation Trust is growing and changing. We provide specialist mental health, learning disability and community services across Dudley, Sandwell, Walsall and Wolverhampton. We’re looking for people who care about others, take responsibility, treat people with respect and have the confidence to speak up and shape what comes next.
We’re focused on the future, with a clear Trust Strategy and our Best for the Black Country programme driving improvement across our services and communities.
What we do
· Adult and older adult mental health
· Children and young people’s mental health
· Specialist learning disability services
· Community healthcare for children, young people and families in Dudley
Why join now
We’ve got real momentum. Clear priorities and our Best for the Black Country work mean things are moving in the right way, fast.
Our culture is built around being compassionate, accountable, respectful and empowering each other - you’ll see this in how teams support patients and colleagues every day.
You’ll be looked after. Flexible working, family-friendly policies, supportive teams, proper wellbeing support and opportunities to learn and develop.
There’s room to grow. A wide range of services, space to try ideas and a voice that’s heard.
It’s a great place to live. Diverse communities, good transport links, strong schools and green space, with a lower cost of living than many city regions.
What it’s like to work here
You’ll join friendly, skilled teams who look out for each other. We plan together, share pressures and celebrate wins. You’ll be encouraged to take ownership, speak up and learn from experience. New starters get a warm welcome and clear induction; early careers colleagues have preceptorship and buddying; experienced staff can lead, teach and innovate.
Who we are
We’re 4,000+ colleagues from many backgrounds, committed to improving health and wellbeing for our communities and for each other. If you’re interested in the role but don’t meet every requirement, please apply — we value potential, different perspectives and people who want to grow.
Job overview
We are currently looking to recruit to a Medical Secretary post within Black Country Healthcare NHS Foundation Trust, based in the Walsall Locality at Dorothy Pattison Hospital.
We require an enthusiastic and highly motivated Medical Secretary, who can provide an efficient secretarial support service to a General Adult Consultant Psychiatrist and their medical team. during periods of sickness and annual leave.
Main duties of the job
You will be expected to work independently and as part of a team, exercising judgement and initiative to prioritise and co-ordinate your own workload. In addition to general medical secretarial duties the post-holder will prioritise workload to ensure patients’ records are kept up-to-date, book appointments, co-ordinate Clinics and home visits, liaise with wards regarding inpatients and complete discharge summaries in a timely manner. You will be required to use various computerised systems, e.g. Microsoft Office, Outlook and patient administration systems (eg; RIO) to input referrals and make appointments where required, together with audio transcription via a digital dictation system (Bighand). Please note that full training will be provided on the relevant IT systems.
Working for our organisation
The post holder will provide a comprehensive medical secretarial role, acting as first point of contact for the medical team.
If you are looking for a new challenge within an exciting service, have the requirements for the role and are interested in this post, then we look forward to hearing from you.
Detailed job description and main responsibilities
We require an enthusiastic and highly motivated Medical Secretary, who can provide an efficient secretarial support service to a Consultant Psychiatrist and their respective team in Psychiatry. This role will be covering a General Adult Psychiatric Team and will be based from Dorothy Pattison Hospital in Walsall .
The successful candidate will need to have excellent communication skills, be extremely organised and have exemplary secretarial/administrative skills. This role is very busy and demanding, with competing demands and deadlines to meet. We require an individual who is able to work on their own initiative and also as part of a wider team, who is all wiling to work flexibly across various teams as and when needed.
The post holder will be required to have the AMSPAR Diploma together with medical secretarial experience, or be able to demonstrate significant experience in a similar role. Experience and understanding of patient information systems would be advantageous. MS Office experience is essential as you may be required to use all packages within the role.
Person specification
Qualification
Essential criteria
- GCSE English Grade C or above
- RSA Level 2/3 typing qualification or equivalent
- AMSPAR
Experience
Essential criteria
- Experience of working in a healthcare environment with secretarial experience
Knowledge
Essential criteria
- Ability to deal with distressed patients over the telephone
Knowledge
Essential criteria
- Ability to organise, prioritise workload and meet deadlines
Documents to download
Further details / informal visits contact
- Name
- Shelley Mason
- Job title
- Medical Directorate Manager
- Email address
- [email protected]
- Telephone number
- 01384 324571
- Additional information
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