Job summary
- Main area
- Receptionist
- Grade
- 2
- Contract
- 12 months (Fixed Term: 12 months)
- Hours
- Part time - 30 hours per week (Monday - Thursday 9:00 - 17:00)
- Job ref
- 285-6278-MH
- Employer
- Black Country Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Goscote House
- Town
- Walsall
- Salary
- £25,272 pa
- Salary period
- Yearly
- Closing
- 14/10/2026 23:59
Employer heading
Receptionist
2
Black Country Healthcare NHS Foundation Trust is growing and changing. We provide specialist mental health, learning disability and community services across Dudley, Sandwell, Walsall and Wolverhampton. We’re looking for people who care about others, take responsibility, treat people with respect and have the confidence to speak up and shape what comes next.
We’re focused on the future, with a clear Trust Strategy and our Best for the Black Country programme driving improvement across our services and communities.
What we do
· Adult and older adult mental health
· Children and young people’s mental health
· Specialist learning disability services
· Community healthcare for children, young people and families in Dudley
Why join now
We’ve got real momentum. Clear priorities and our Best for the Black Country work mean things are moving in the right way, fast.
Our culture is built around being compassionate, accountable, respectful and empowering each other - you’ll see this in how teams support patients and colleagues every day.
You’ll be looked after. Flexible working, family-friendly policies, supportive teams, proper wellbeing support and opportunities to learn and develop.
There’s room to grow. A wide range of services, space to try ideas and a voice that’s heard.
It’s a great place to live. Diverse communities, good transport links, strong schools and green space, with a lower cost of living than many city regions.
What it’s like to work here
You’ll join friendly, skilled teams who look out for each other. We plan together, share pressures and celebrate wins. You’ll be encouraged to take ownership, speak up and learn from experience. New starters get a warm welcome and clear induction; early careers colleagues have preceptorship and buddying; experienced staff can lead, teach and innovate.
Who we are
We’re 4,000+ colleagues from many backgrounds, committed to improving health and wellbeing for our communities and for each other. If you’re interested in the role but don’t meet every requirement, please apply — we value potential, different perspectives and people who want to grow.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Armed Forces Community
Black Country Healthcare NHS Foundation Trust is proud to support the Armed Forces Covenant. We welcome applications from veterans, reservists, service leavers, military spouses and members of the wider Armed Forces community. We recognise the valuable skills, experience and attributes developed through military service and are committed to supporting the Armed Forces community in their careers.
Job overview
Are you able to work as part of a team in a very busy reception?
If so we are looking for a 30 hour per week Receptionist to complement our building to offer support for a 12 month fixed term contract. As part of this very busy team you will be responsible for maintaining and supporting frontline reception and support the building’s administration services.
Main duties of the job
The post-holder will be the first point of contact for the building. You will also be expected to carry out a full range of reception duties for the building, providing an efficient and professional service to telephone callers and to visitors and members of the public.
You will work closely with other administrative staff to ensure continuity of administration support and mutual assistance within the Service. It will be expected that the post holder will be able to think on their feet, provide flexible cover for service opening hours and in to cover times of absence such a holidays etc.
Working for our organisation
Equality, Diversity & Inclusion
The Trust gains strength from the diversity of its staff and patients, and is committed to being a safe and inclusive space for all people regardless of their age, disability, gender, race, religion or belief, sexual orientation, marital status, gender reassignment, or pregnancy/maternity. It recognises that it can only fully realise this commitment by proactively opposing bigotry in all its forms, including (but not limited to) ageism, disablism, sexism, racism, xenophobia, antisemitism, islamophobia, homophobia, biphobia, transphobia, and enbyphobia. All staff members are required to understand their role in ensuring the Trust is not only compliant with its responsibilities under the Equality Act 2010 but fulfils this deeper commitment. This shall include completing all mandatory equalities training, familiarising themselves with relevant policies or plans such as the Trust’s Equality, Diversity and Inclusion Strategy and its Anti-Racism Action Plan, and proactively engaging with the work of the Staff Networks, Spiritual Care Team, Community Inclusion Team, and Equality, Diversity and Inclusion Team
Detailed job description and main responsibilities
The duties listed below are a general overview of the tasks and duties that you would be expected to undertake within your post. Individual details, tasks and duties will be arranged and agreed at a local level and will reflect local needs, whilst remaining within the overall factors listed below. This list of core duties is not intended to capture every individual task, reasonable management requests for staff to be flexible and adaptable to changes in circumstances driven by organization needs will be expected but will remain within the general principles of the banding of this post.
• To receive and welcome members of the public and visitors in a courteous and professional manner and to direct them to their destination within the building as required. This includes the registration of all visitors to the building to comply with fire regulations.
• The post holder plays a front-line role within the department/site and as such a high standard of personal and professional skills are required.
• The post holder will work collaboratively with colleagues in the building on a range of issues, effective communication between departments is therefore essential in order to ensure consistency.
• To undertake a range of administrative duties such as photocopying, binding, laminating and sending faxes when required.
• Use of basic computer packages ie word and excel for production of letters, memos, faxes, etc.
• To deal with queries from staff and visitors on a one to one basis e.g. directions and parking information.
• To develop good relationships with other administrative staff and will play a key role in assisting and providing support to all persons within the department/site.
• The post holder will be able to check availability and book internal meeting rooms and external venues when required.
• Due to the high volume of traffic frequenting the building, the job holder must be flexible in managing their work load and must be able to maintain high levels of concentration, and deal with frequent interruptions.
• To ensure reception are presentable and tidy at all times and complies with Health and Safety requirements.
• To be responsible for the maintenance of the visitors register, ensuring that badges are issued and logged in accordance with Trusts policies and procedures.
• To be responsible for the maintenance of the building key register, ensuring that keys are tracked in line with the departments operating procedures.
• To report faults on the department/site equipment, including fax and photocopier and highlight when paper and consumables need re-stocking ie, toner cartridges, staples, drums.
• To be aware of the Trusts fire evacuation policy and to take appropriate action in the event of alarm activations.
• Take part in Personal Review Development (PDRs) with the Business Support Manager, identifying training needs to keep abreast of change as required. To attend mandatory training and any other training courses relevant to the post.
• This role is based in the main reception and will involve sitting for long periods of time with little scope for moving, whilst utilizing IT / PC equipment.
Person specification
Good standard of education / GCSE’s or equivalent qualification at grades A – C
Essential criteria
- GCSE’s or equivalent qualification at grades A – C
Reception/Admin Experience
Essential criteria
- Reception/Admin Experience
Good Written and Verbal Communication Skills
Essential criteria
- Good Written and Verbal Communication Skills
Good IT Skills
Essential criteria
- Good IT Skills
Experience of handling confidential and sensitive information
Essential criteria
- Experience of handling confidential and sensitive information
Demonstrable working knowledge of computer software (Microsoft Office)
Desirable criteria
- Demonstrable working knowledge of computer software (Microsoft Office)
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nicole Fereday
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 07826 922117
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