Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- 6 months (Fixed Term 6 months)
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 285-7087-MH
- Employer
- Black Country Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Hallam Hospital
- Town
- West Bromwich
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- 22/05/2025 23:59
Employer heading

Medical Secretary
NHS AfC: Band 4
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
- Adult and older adult mental health services
- Specialist learning disability services
- Mental health services for children and young people
- Community healthcare services for children, young people and families in Dudley
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.
We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk.
Don’t meet every single requirement? Studies have shown that women and ethnic minority candidates are less likely to apply to jobs unless they meet every single qualification. At Black Country Healthcare we recognise and value all forms of knowledge and expertise, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the job description/person specification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
For further supporting information to help you apply for this role please see documents attached under ‘Additional documents’.
Job overview
We are currently looking to recruit to a Medical Secretary post within Black Country Healthcare NHS Foundation Trust, based in the Sandwell Locality at Hallam Hospital.
We require an enthusiastic and highly motivated Medical Secretary, who can provide an efficient secretarial support service to a Consultant Psychiatrist and their medical team.
Main duties of the job
You will be expected to work independently and as part of a team, exercising judgement and initiative to prioritise and co-ordinate your own workload. In addition to general medical secretarial duties the post-holder will prioritise workload to ensure patients’ medical records are kept up-to-date, book appointments, co-ordinate Clinics and home visits, liaise with wards regarding inpatients and complete discharge summaries in a timely manner. You will be required to use various computerised systems, e.g. Microsoft Office, Outlook and patient administration systems (eg; RIO) to input referrals and make appointments where required, together with audio transcription via a digital dictation system (Bighand). Please note that full training will be provided on the relevant IT systems.
Working for our organisation
The post holder will provide a comprehensive medical secretarial role, acting as first point of contact for the medical team.
If you are looking for a new challenge within an exciting service, have the requirements for the role and are interested in this post, then we look forward to hearing from you.
Detailed job description and main responsibilities
We require an enthusiastic and highly motivated Medical Secretary, who can provide an efficient secretarial support service to a Consultant Psychiatrist and their respective team in Adult Psychiatry.
The successful candidate will need to have excellent communication skills, be extremely organised and have exemplary secretarial/administrative skills. This role is very busy and demanding, with competing demands and deadlines to meet. We require an individual who is able to work on their own initiative and also as part of a wider team.
The post holder will be required to have the AMSPAR Diploma together with medical secretarial experience, or be able to demonstrate significant experience in a similar role. Experience and understanding of patient information systems would be advantageous. MS Office experience is essential as you may be required to use all packages within the role.
Person specification
Qualification
Essential criteria
- GCSE English Grade C or above
- RSA Level 2/3 typing qualification or equivalent
- AMSPAR
Experience
Essential criteria
- Experience of working in a healthcare environment with secretarial experience
Knowledge
Essential criteria
- Ability to deal with distressed patients over the telephone
Knowledge
Essential criteria
- Ability to organise, prioritise workload and meet deadlines
Documents to download
Further details / informal visits contact
- Name
- Tracy Thompson
- Job title
- Outpatient Manager
- Email address
- [email protected]
- Telephone number
- 07817 567225
- Additional information
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