Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 354-LD-20311
- Employer
- Sussex Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- East Brighton Community Mental Health Centre
- Town
- Brighton
- Salary
- £47,810 - £54,710 pro rata
- Salary period
- Yearly
- Closing
- 01/01/2026 23:59
Employer heading
Operational Team Leader
NHS AfC: Band 7
Come and join us
We’re looking for people who share our values of compassion, accountability and optimism to help us provide high quality care for the patients, carers, families and communities we serve. We specialise in NHS mental health and learning disability services and we’re proud to make a difference every day.
At SPFT we put people first. We’ll do everything possible to help you feel respected, valued and included. You’ll have opportunities to learn, grow and gain new experiences to support your career, with access to lifelong learning and professional development.
We actively promote flexible working and understand how important work life balance is, especially in healthcare. Whether it’s part time hours, hybrid working or flexible start and finish times, we’ll explore what works for you and the role.
We recognise that AI is becoming part of daily life and you may choose to use it to help prepare your application. We welcome innovation but ask that anything you submit reflects your own abilities, experience and voice. AI can support how you describe your skills and experience, but it should never replace your own words as we want to get to know you.
We’re shaping a workplace where ideas are encouraged, technology supports you and everyone has a voice in how we improve. If that sounds like the kind of organisation you want to be part of, we’d love to hear from you.
Job overview
If you're looking for a new challenge, a forward thinking place to work and a beautiful place to live, then you are in the right place.
We are seeking a highly motivated and experienced individual to undertake the Operational Team Leader role, providing day to day operational support to the Neurodevelopmental Service.
We always put people first and that includes you - become part of our team and we'll support you every step of the way in every way.
Main duties of the job
You will be responsible for leading and co-ordinating the Neurodevelopmental Service as a whole. This will include referral management, reporting on the work of the team monitoring and progress-chasing, supporting the staff directly under you and general support of service improvement and planning for the senior leadership team.
The successful candidate will have experience of leading a team, managing staff, experience of multidisciplinary working and performance management. Ideally, they would have experience in a similar role.
The ability to use your initiative and maintain a calm approach under pressure in a busy environment is important, as is being able and willing to prioritise workload to respond to immediate and urgent requests.
Experience of dealing with confidential and sensitive issues with tact and diplomacy will be essential.
Working for our organisation
At Sussex Partnership we are committed to providing excellent support to all staff, to help them maintain and improve their own health and wellbeing.
We offer a variety of initiatives, activities and support schemes for all our staff to enjoy the benefits of. This includes staff discounts, staff health and wellbeing days, and an Employee Support Programme.
This post will be based in Brighton but with flexible working arrangements available.
Detailed job description and main responsibilities
The team leader role will take over operational management of 15 clinical and non-clinical members of the team on a 6 weekly basis.
The post holder will be responsible and provide effective leadership for the two diagnostic clinical teams, providing a high-quality service within the resources available.
The post holder will coordinate and lead team functioning with particular focus on performance monitoring and management of information with support from the business manager. The post holder will ensure and hold to account performance targets set for the service.
The post holder will attend meetings with financial manager and will deliver a service within the agreed financial budget. Ensure that the team functions in line with the care group core business.
The postholder, together with professional leads, will coordinate recruitment and selection of staff within the team, leading on decisions together with the NDS LLM.
The post holder will oversee all standard complaint responses and chair the weekly complaints meeting, working closely with PALS and escalating as appropriate more complex concerns. The post holder will coordinate any clinical aspects of complaints are attended to in a timely fashion.
The post holder will respond to Serious Incidents as appropriate (we on average sadly receive 2 deaths a month of patients on our waiting list currently). The post holder will also ensure that recommendations from SI's, near misses, complaints and other incidents are implemented across all disciplines within the team with support from Professional Leads. The post holder will complete IMRs within the expected timeframe from an operational perspective and support the clinical leads to complete their review. The post holder will complete an action log of learning from IMRs and incidents for the service and oversee completion of actions.
The post holder will respond to Safeguarding concerns and investigations as appropriate.
The post holder will respond to communications regarding team issues. They will support the business planning of the service jointly with the NDS LLM and will promote the health and wellbeing of the team by promoting healthy working, managing time and implementation of Trust policies. The post holder will take responsibility for the Wellbeing reviews of all staff and implement any reasonable adjustments arising from protected characteristics
The post holder will be responsible for management of multi-disciplinary hub, ensuring that patients are reviewed consistently and allocated appropriately and limited MDT resource is optimised for patient flow. Completion of minutes, development and maintenance of hub spreadsheet and actions arising.
The post holder will be responsible for management and operational oversight of medical workforce
Person specification
Qualifications
Essential criteria
- Educated to degree level (or equivalent)
Knowledge/Experience
Essential criteria
- Extensive experience as Manager or equivalent in the community
- Extensive previous experience in ASC relevant setting
- Experience of multidisciplinary working
- Experience of staff management
- Experience of performance management
- Experience of Risk Assessment and management
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Francesca Evans
- Job title
- Service Manager
- Email address
- [email protected]
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