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Job summary

Main area
Datix/DCIQ Manager
Grade
NHS AfC: Band 7
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
278-DCIQM-0925-AS
Employer
South East Coast Ambulance Service NHS Foundation Trust
Employer type
NHS
Site
Nexus House
Town
CRAWLEY
Salary
£47,810 - £54,710 Not applicable
Salary period
Yearly
Closing
15/09/2025 23:59

Employer heading

South East Coast Ambulance Service NHS Foundation Trust logo

Datix/DCIQ Manager

NHS AfC: Band 7

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

Job overview

The post-holder is responsible for planning and facilitating change and embedding improvement in all aspects of the system management of incidents and risk within the Trust. 

They must ensure that whichever local risk management system is used within the Trust that this meets the needs of the organisation and is optimised for the Trusts systems and processes and integrates with new and existing systems being rolled out across the Trust and wider NHS.

In addition, they will be  responsible for the development of the system, to ensure that the organisation obtains the maximum benefit from the system, which includes consideration & implementation of new upgrades and modules as they are developed - (Incident reporting, Risk Register, Complaints, Claims, PALS etc). 

Main duties of the job

•    Develop system implementation, improvement and development plans and ensure full stakeholder engagement ahead of and during all the implementation phases and post implementation ensuring that the system complies with the requirements of external agencies – NHSE/I, Health and Safety Executive, Medical Devices Agency and any other organisations.
•    Accountable for system administration ensuring the system is kept up to date, accurate and that robust contingency plans are in place to ensure business continuity in the event of system downtime. Working to Trust protocols notably by rigorously applying change control processes and reference data policies.
•    Ensure all external reporting that relies on information from the system both currently and in the future, i.e., NRLS, LFPSE etc, is available, timely and used effectively to promote learning.
•    Lead on DCIQ System Governance, including, but not limited to:
o    Data Protection Impact Assessment (DPIA)
o    Equality Impact Assessment (EIA) 
o    Quality Impact Assessment (QIA)
o    Data Flows and Maps
o    System Level Security Policies (SLSP)
o    General Data Protection Regulations (GDPR) 

Working for our organisation

  • Option to join NHS pension scheme
  • A minimum 27 days' holiday each year, increasing after 5 years’ service.
  • Personal and professional development and training opportunities.
  • Salary Sacrifice schemes for cars or push bikes.
  • Access to occupational health and counselling services.
  • Award winning wellbeing hub
  • Back up buddy App
  • Access to NHS discounts, offering NHS employees a range of money-saving deals.

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.

Detailed job description and main responsibilities

Please refer to Job Description and Person Specification 

For an informal discussion about this role  please contact Jo Turner, Deputy Chief Nurse 

Person specification

Qualifications

Essential criteria
  • Educated to degree level or equivalent relevant experience
  • Training in RLDatix DCIQ System
Desirable criteria
  • Datix Certified Professional (DCP) or other equivalent LRMS Certification

Knowledge

Essential criteria
  • Good knowledge of RLDatix products and strategies
  • Demonstrates a knowledge of the new Patient Safety Incident Response Framework (PSIRF) and LFPSE (Learning from Patient Safety Events.
Desirable criteria
  • PRINCE 2 or equivalent project management qualification

Skills

Essential criteria
  • Experience and expertise in data analysis and presenting this in an accessible way.
  • Experience of handling highly sensitive information with discretion.
Desirable criteria
  • Demonstrable project management experience.
  • Experience training staff from range of disciplines

Experience

Essential criteria
  • Able to plan and organise a broad range of complex activities or programmes, some of which are ongoing, which require the formulation and adjustment of plans or strategies.
  • Experience of developing and implementing policies across a range of business areas.

Employer certification / accreditation badges

Veteran AwareAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.The Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Care Quality Commission - Requires improvementStep into healthEmployers Network for Equality & InclusionArmed Forces CovenantCycle to Work

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jo Turner
Job title
Deputy Chief Nurse
Email address
[email protected]
Telephone number
07341 049411
Additional information

Neil Salmon, Interim Head of Patient Safety at: [email protected]

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