Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 09:00 - 17:00)
- Job ref
- 354-AC-21186-A
- Employer
- Sussex Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Chapel Street Clinic
- Town
- Chichester
- Salary
- £24,937 - £26,598 pa
- Salary period
- Yearly
- Closing
- 17/11/2025 23:59
Employer heading
Team Administrator
NHS AfC: Band 3
Come and join us
We’re looking for people who share our values of compassion, accountability and optimism to help us provide high quality care for the patients, carers, families and communities we serve. We specialise in NHS mental health and learning disability services and we’re proud to make a difference every day.
At SPFT we put people first. We’ll do everything possible to help you feel respected, valued and included. You’ll have opportunities to learn, grow and gain new experiences to support your career, with access to lifelong learning and professional development.
We actively promote flexible working and understand how important work life balance is, especially in healthcare. Whether it’s part time hours, hybrid working or flexible start and finish times, we’ll explore what works for you and the role.
We recognise that AI is becoming part of daily life and you may choose to use it to help prepare your application. We welcome innovation but ask that anything you submit reflects your own abilities, experience and voice. AI can support how you describe your skills and experience, but it should never replace your own words as we want to get to know you.
We’re shaping a workplace where ideas are encouraged, technology supports you and everyone has a voice in how we improve. If that sounds like the kind of organisation you want to be part of, we’d love to hear from you.
Job overview
We are looking for someone to join our enthusiastic and dedicated team, someone who is willing to provide administrative support. You will be someone who’s strengths include planning and organisational skills; excellent time management; and someone who is adaptive and able to respond to the challenges of change and development of an exciting service.
Main duties of the job
Tasks will include taking phone calls from service users, their families and professionals, minute taking, typing of clinical letters and helping to maintain and input data for a number of audits and systems needed for the smooth running of the service.
Full training will be given for this and other NHS systems if required.
Working as part of a multi-disciplinary team you will need to be able to communicate well and work with professionals from a variety of professional backgrounds and a have a compassionate, holistic and person-centred approach.
Working for our organisation
Please see Job description and person spec
This will include handling telephone enquiries from patients and their families, carers and professionals in a pleasant and helpful manner ensuring to take accurate messages and communicating information clearly. Some of the telephone calls we take can be distressing but de-escalation support will be offered in such circumstances.
• 27 days holiday allowance plus bank holidays
• Excellent training and development opportunities
• NHS Discounts
• Employee Assistance Programme
You will receive regular management supervision
Detailed job description and main responsibilities
The duties include carrying out administrative tasks such as processing new referrals, typing letters and reports, arranging appointments, email management, taking notes a weekly team meetings and ad hoc Professionals Meetings, maintaining databases, data entry, ordering stationery, goods and services, photocopying, scanning and other admin tasks as required. To provide a comprehensive range of administrative services to the team.
Person specification
QUALIFICATIONS
Essential criteria
- NVQ L3 in Business and Administration or equivalent relevant administration experience
- Good standard of fast and accurate typing
EXPERIENCE
Essential criteria
- Service meetings and taking minutes
- Knowledge of key issues within the NHS and/or other public sector organisations
- Maintaining office systems
- Producing accurate documents to a high standard of presentation
- Excellent communication skills in writing, face to face and by telephone
- Dealing with confidential and sensitive issues with tact and diplomacy
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Julie Coates
- Job title
- Business Manager
- Email address
- [email protected]
- Telephone number
- 01243 791900
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