Job summary
- Main area
- Clinical Audit
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time
- Job share
- Flexible working
- Home or remote working
- Job ref
- 278-CICM-0424-CC
- Employer
- South East Coast Ambulance Service NHS Foundation Trust
- Employer type
- NHS
- Site
- Nexus House Crawley
- Town
- Crawley
- Salary
- £35,392 - £42,618 per annum
- Salary period
- Yearly
- Closing
- 07/05/2024 23:59
Employer heading
Clinical Informatics Clinical Manager
NHS AfC: Band 6
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.
Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.
Job overview
The Trust has a responsibility to measure and continuously improve the quality of care that we provide. The Health Informatics Department ensures that all information collected from Patient Care Records is accurate, detailed and of high quality. We conduct documentation and clinical audits to celebrate high compliancy and highlight areas that may require improvement. We then co-ordinate those improvement actions and reaudit. We also conduct all the national auditing and feedback to our operational colleagues.
As the Clinical Informatics Manager, you will have clinical oversight for a diverse team in the health informatics department including directly managing 3 staff. You will partner closely with the Non-Clinical Informatics Manager to ensure that all audits are conducted against the audit plan and that all local and national audits are completed on time and to a high quality.
This is a new role, and you will have the opportunity to shape it, providing much needed clinical expertise to the department. This role is perfect for a clinician looking to step away from frontline clinical duties whilst still using their clinical expertise, influencing audit strategy and having an impact on patient care.
Main duties of the job
The purpose is to ensure clinical care is safe and of high quality through local and national clinical auditing, dissemination of results and associated improvement activities.
The post holder will be a registered nurse or paramedic (or equivalent clinical role) with experience in face-to-face care and clinical audit. They will be a subject matter expert in the production of clinical audits, national audit requirements, improvement activities and provide clinical oversight to the department.
The job will require working closely with the Non Clinical Health Informatics Manager and in partnership, they will be responsible for the delivery of the Trusts clinical audit improvement cycle for national and local audits. This will require an outward facing approach, working strategically to promote audit results and improvements across the Trust and in close partnership with operational and quality colleagues.
As a first line manager the post holder will provide leadership with regards to day to day working activities, on-going development, sickness management and appraisals of their direct reports.
Working for our organisation
- Option to join NHS pension scheme
- A minimum 27 days' holiday each year, increasing after 5 years’ service.
- Personal and professional development and training opportunities.
- Salary Sacrifice schemes for cars or push bikes.
- Access to occupational health and counselling services.
- Award winning wellbeing hub
- Back up buddy App
- Access to NHS discounts, offering NHS employees a range of money-saving deals.
Detailed job description and main responsibilities
The post-holder will have oversight of Trust wide quality dashboard, clinical audit and health informatics performance working in strategic partnership with other directorates. This includes local and national auditing.
Line management of the Health Informatics Clinical Leads (East & West) and the Health Informatics Analyst - Cardiac Arrest Analyst – management training can be provided.
Develop and deliver clinical audit/informatics content and training in conjunction with Clinical Education as subject matter expert on clinical audit.
Support the development, delivery and reporting of the Trusts Annual Clinical Audit Programme and associated Clinical Audit Annual Report, ensuring timeline prioritisation and deadlines for national and locally agreed submissions are met.
Escalate performance issues where required and lead the development of service improvement action plans and decisions around performance management.
Draft and proof-read clinical audit reports, attending and presenting reports in various Trust meetings.
Person specification
Qualifications
Essential criteria
- A registered nurse or paramedic (or equivalent), with at least two years’ face-to-face clinical experience.
- A Minimum of three GCSE’s or ‘O’ Level qualification, Grade C and above or the equivalent qualification including GNVQ, NVQ level 2.
Desirable criteria
- Recognised leadership/management training qualification
- A recognised clinical audit qualification
- A recognised quality improvement qualification/experience
Knowledge
Essential criteria
- Detailed working knowledge of ambulance operational processes and clinical care.
- In depth knowledge of electronic and paper care records and the data they produce.
- Detailed knowledge of the Ambulance Clinical Outcome Indicators and the national audit programme.
- Knowledge of the audit improvement cycle and health informatics
Desirable criteria
- Technical knowledge of GRS and admin systems to enable first line support to direct reports before escalation to IT support
Experience
Essential criteria
- Excellent understanding of the ambulance service environment through direct experience.
- Experience of conducting clinical audit from scoping standards, report writing, improvement activities and re-audit.
Desirable criteria
- Experience as a first line supervisor, and ability to effectively manage performance related issues and provide a supportive and open environment for staff to meet their full potential.
Skills
Essential criteria
- Confident to work independently and make own clinical judgements.
- Effective self-management, e.g. self-starter, demonstrates ability to effectively time manage and able to deliver against set objectives and deadlines.
- Competent in the use of various Trust information systems in order to retrieve and document complex information.
- Excellent communication and listening skills.
- Ability to multi task and prioritise existing workloads using a methodical and systematic approach to work.
- Ability to work within a new and developing role and take on new responsibilities, where there are opportunities for development and progression, which may be challenging due to uncertainties.
- Demonstrates ability to be organised, innovative, supportive and decisive approach to work.
Personal Qualities
Essential criteria
- Able to maintain frequent and prolonged periods of concentration due to nature of work
- Demonstrate a positive approach to work and continuous improvement of processes.
Other
Essential criteria
- Able to travel between sites for work purposes.
- Able to undertake further training/development as necessary.
- A commitment to quality & personal excellence in all areas of work.
- Ability to use reflective practice and participate in peer review.
- A commitment to and evidence of Continuous Professional Development.
- Patient experience and clinical care quality focused.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sophie Clark
- Job title
- Clinical Audit and Service Improvement Lead
- Email address
- [email protected]
- Telephone number
- 07779623441
- Additional information
Shelley Rhodes
Health Records Manager
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