Job summary
Employer heading
Clinical Practice Developer
Band 6
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.
Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.
Job overview
- Salary: Band 6 : £35,392 - £42,618 per annum
- Locations: Crawley HQ or Medway
- Hours per week: Full time, 37.5hrs per week
Main duties of the job
The post holder will be responsible for the audit of EOC Clinicians and Clinical Safety Navigators. They will then document the results, deliver developmental feedback and document the outcome, using own initiative and with minimal supervision.
The post holder will be a nurse or paramedic with significant experience in face-to-face care and telephone triage. They will be a subject matter expert for use of the NHS Pathways system and the principles of telephone triage. As such, they will provide support to Clinical leaders in the developmental action plans as part of performance management processes.
A large part of the individual’s workload will be routine audit activity, however, they will also take part in a schedule of specialist audit projects outside of this. For example, for the audit of cardiac arrest and sepsis calls they will produce audit reports that detail the Trust’s performance in handling these calls and a developmental action plan to address shortcomings.
Working for our organisation
- NHS Pension Scheme
- Flexible working offered
- A minimum 27 days' holiday each year, increasing after 5 years’ service.
- Personal and professional development and training opportunities.
- Salary Sacrifice schemes for cars or push bikes.
- Access to occupational health and counselling services.
- Award winning wellbeing hub
- Back up buddy App
- Access to NHS discounts, offering NHS employees a range of money-saving deals.
Detailed job description and main responsibilities
In addition, the individual will undertake a one in six rotation through EOC to undertake call handling duties. They will interpret the patient’s description of their symptoms, analyse the information given and deliver a safe and appropriate level of care. This will ensure knowledge of practice and clinical credibility are maintained.
During their time in EOC, they will be expected to maintain their status as a subject matter expert and provide advice and support to junior colleagues.
The role will be working a rota pattern to be agreed after appointment, which will cover Monday to Sunday 08:00 – 02:00 comprising of 8 – 10hrs shifts which will offer up to 20% unsocial hours pay. Dual role will also be considered.
It maybe required that you carry out some first line management, therefore the post holder will provide leadership with regards to day-to-day working activities, on-going development, sickness management and appraisals of their direct reports.
Please refer to full Job Description document for comprehensive list of responsibilities.
If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding Section 2 can be found in the Agenda for Change handbook and on the our dedicated Section 2 page on The Zone.
DBS Requirement: A DBS check will be required for anyone new to the Trust or for internal employees who have not needed a DBS for their role previously. The check will be done prior to interview.
Person specification
Qualitfications
Essential criteria
- Registered nurse or paramedic, with at least two years’ face-to-face clinical experience
- Minimum of three GCSE’s or ‘O’ Level qualification, Grade C and above or the equivalent qualification including GNVQ, NVQ level 2
- Demonstrates a proven track record as an NHS Pathways Clinician, delivering consistently compliant audit scores.
- NHS Pathways Coach’s Qualification with a minimum of 6 months coaching experience. Or, NHS Pathways Trainer Qualification with a minimum of six months training experience
Desirable criteria
- Na
Experience
Essential criteria
- Able to demonstrate a minimum of 6 months experience in using NHSP to a compliant level.
- Excellent understanding of the ambulance service and Emergency Operations Centre (EOC) or 111 Environment.
Knowledge
Essential criteria
- Good working knowledge of the wider NHS structure and agenda.
- Detailed working knowledge of operational processes in telephone triage.
- In depth knowledge of NHS Pathways systems and principles of telephone triage
- Technical knowledge of Computer Aided Dispatch, telephony system, voice recorder, GRS, and admin systems to enable first line support to direct reports before escalation to IT support.
Applicant requirements
You must have appropriate UK professional registration.
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Theresa McDonagh
- Job title
- EOC Practice Development Manager
- Email address
- [email protected]
- Telephone number
- 07703824893
- Additional information
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