Job summary
- Main area
- Corneo Plastics
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (37.5 hours a week)
- Job ref
- 276-8034144-AfC
- Employer
- Queen Victoria Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Queen Victoria Hospital
- Town
- East Grinstead
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 22/06/2026 23:59
Employer heading
Appointments Coordinator
NHS AfC: Band 3
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.
Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.
We also offer attractive benefits such as
- tailored personal development to support career aspirations, including accredited clinical and management development programmes
- flexible working arrangements for a work-life balance that suits you and your needs
- a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes
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Sustainability
At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.
You can view our Green Plan here: Green Plan - Queen Victoria Hospital (qvh.nhs.uk)
Job overview
We have an excellent opportunity for a self motivated independent and resourceful individual to join the Appointments team in the provision of co-ordination and administration of patients outpatient appointments and referrals. This is an interesting and varied role involving extensive patient contact. Reporting to the Service Coordinator and working closely with the Nursing staff and Admin staff in order to ensure the delivery of this high quality service within NHS targets.
Main duties of the job
We are looking for an Co-ordinator ideally with a clinical or customer service focused background who would be able to work both within a busy team and on their own initiative where required. They must be able to remain calm, prioritise their own workload with many competing demands, possess excellent communication skills combined with an excellent telephone manner and a flexible and pro-active attitude.
Working for our organisation
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Detailed job description and main responsibilities
The role will range from handling GP and patient queries for clinics, navigating e-Referral Service and tertiary referrals , making appointments using the various trust systems, answering telephone calls from patients or GPs wishing to make or change appointments or making general enquiries. Working as part of a team, including clinical staff, the post holder is expected to deliver a responsible and high quality appointment booking service to patients and other service users.
An up-to date working knowledge of clinics will be needed to enable the post holder to make, amend and cancel appointments and handle queries from internal and external sources, as this is a multi-skilled and multi-functioned role. The main duties will be answering telephone calls from patients or carers wishing to make or change appointments or making general enquiries, as well as dealing with email requests.
Person specification
Qualifications
Essential criteria
- Maths & English GCSE or equivalent. NVQ 3 or equivalent knowledge or experience
Knowledge
Essential criteria
- Experience booking outpatient appointments
Desirable criteria
- Knowledge of Cancer Referrals
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Debbie Terry
- Job title
- Service Co-ordinator
- Email address
- [email protected]
- Telephone number
- 01342 414086
If you have problems applying, contact
- Address
-
Holtye Road
East Grinstead
RH19 3DZ
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