Job summary
- Main area
- Administration
- Grade
- Bank Band 2
- Contract
- Bank
- Hours
- Flexible working
- Other
- Job ref
- 354-Bank-AE-20127-1
- Employer
- Sussex Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Cavendish House
- Town
- Hastings
- Salary
- £12.92 per hour
- Salary period
- Hourly
- Closing
- 10/08/2026 23:59
Employer heading
Bank Team Secretary
Bank Band 2
Come and join us
We’re looking for people who share our values of compassion, accountability and optimism to help us provide high quality care for the patients, carers, families and communities we serve. We specialise in NHS mental health and learning disability services and we’re proud to make a difference every day.
At SPFT we put people first. We’ll do everything possible to help you feel respected, valued and included. You’ll have opportunities to learn, grow and gain new experiences to support your career, with access to lifelong learning and professional development.
We actively promote flexible working and understand how important work life balance is, especially in healthcare. Whether it’s part time hours, hybrid working or flexible start and finish times, we’ll explore what works for you and the role.
We recognise that tools like AI are becoming part of everyday life and you may choose to use them when preparing your application. We welcome this, as long as what you submit reflects your own experience, skills and voice. AI can be helpful for structuring or refining your answers, but it should not replace your own examples or create content that isn’t based on your real experience.
Our recruitment process is designed to get to know you, and we’ll explore your examples further at interview, so it’s important your application genuinely represents what you bring. You can read more about using AI in applications and interviews on our recruitment process page.
We’re shaping a workplace where ideas are encouraged, technology supports you and everyone has a voice in how we improve. If that sounds like the kind of organisation you want to be part of, we’d love to hear from you.
Job overview
Would you like to make a difference and use your administration and secretarial skills to support the provision of mental health services in the community?
We are looking for friendly, enthusiastic and self-motivated bank staff to join our busy Hastings and Rother Neighbourhood Mental Health Team (NMHT)
You will work as part of a multidisciplinary team, ensuring an efficient and confidential service. The role provides plenty of variety in a fast-paced environment, where your prioritising skills will be highly valued.
Evidence of a good general education is required, together with excellent organisational and IT skills. Flexibility, the ability to work on your own initiative and effective communication skills are all essential.
Main duties of the job
The roles support Consultant Psychiatrists and clinical staff with administrative and secretarial duties, including:
- Telephone calls to and from service users, carers, staff
- Covering Reception and Switchboard on an ad hoc basis
- This role is fully office based due to the nature of the cover needed
You will require:
- GCSE standard or equivalent in Maths and English
- Previous secretarial/administration experience
- Knowledge of software programmes/IT systems, ideally Microsoft Office including Word and Outlook
- The ability to remain calm under pressure
Please refer to the job description and person specification for full details.
Working for our organisation
We provide secretarial and administrative support to a variety of clinical staff across the patch. The administration team consists of telephonists, receptionists, secretaries and senior administrative staff.
As a mental health trust, we place a large focus on the wellbeing of our staff and ensure our reward packages reflect the important work you do.
As well as knowing you are making a valuable contribution in supporting the care of service users in the community, you can expect to receive:
- NHS pension.
- Access to a host of discount schemes (e.g. gyms, shopping, restaurants and cars).
- Access to numerous wellbeing and support programmes.
- The opportunity to grow professionally in the Trust.
Detailed job description and main responsibilities
You will require excellent interpersonal skills for effective communication with service users and the multi-disciplinary team, which consists of Consultant Psychiatrists, nurses, psychologists, managers, mental health practitioners and support workers.
Please read Job Description and Person Specification attached for more details.
Person specification
Qualifications
Essential criteria
- NVQ 2 or equivalent
- Good standard of secondary education; GCSE at Grade C or above or equivalent
Skills
Essential criteria
- Ability to deal sensitively with staff and clients in person and on the telephone. Ability to communicate effectively.
- Awareness of the importance of confidentiality – ability to work within appropriate boundaries.
- Ability to use good judgement skills when dealing with enquiries and problems
- Ability to be able to plan workload, manage diaries, organise appointments, planning workload associated with key meeting dates
- Ability to work on own initiative and prioritise own workload
- Ability to work to tight deadlines and deal with conflicting demands
- Ability to work collaboratively within a team.
- Knowledge of Microsoft Word, Excel, Outlook, Power point
- Ability to be able to concentrate on specific activities for prolonged periods of time
- Ability to be able to deal with conflicting demands
- Ability to deal with multiple deadlines
- Ability to deal with emotionally sensitive and challenging material
- Ability to use computer equipment
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Anja Keep
- Job title
- Admin Team Lead
- Email address
- [email protected]
- Telephone number
- 0300 304 0422
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