Job summary
- Main area
- Estates
- Grade
- NHS AFC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Job ref
- 354-EF-20303
- Employer
- Sussex Partnership NHS FoundationTrust
- Employer type
- NHS
- Site
- Woodside Annexe
- Town
- Hellingly, Hailsham
- Salary
- £24,625 - £25,674 pro rata for part time
- Salary period
- Yearly
- Closing
- 26/06/2025 23:59
Employer heading

Helpdesk Co-ordinator
NHS AFC: Band 3
Come and join us
We're looking for people who share our values (compassion, accountability and optimism) to help us provide high quality care to the patients, carers, families and local communities we serve. We specialise in providing NHS mental health and learning disability services.
So what can we offer you in return?
We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.
You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.
As a Trust we are committed in making a difference. Your development is important to us, so don't forget to ask us during interview what opportunities we can offer. We can offer fully funded lifelong learning opportunities such as an apprenticeship from GCSE to Masters level.
If you like the sound of that, then come and join our team.
Job overview
At Sussex Partnership NHS Foundation Trust, we’re looking for people to help us provide high quality services for patients, carers and local communities that we serve.
We're looking for an enthusiastic, self-motivated experienced office administrator to join us as a Helpdesk Co-ordinator in our Estates & Facilities Department.
Our Estates and Facilities Department work pro-actively to look after over a hundred buildings across Sussex, and further. Maintaining our own estate and providing facilities services for numerous sites.
This role will be based at Hellingly in Hailsham, East Sussex, we encourage flexible working as the successful applicant will be required to travel to sites across Sussex so must have their own transport, hold a valid UK licence and relevant 'Business' insurance cover.
The successful candidate will be committed to team working, a highly resilient individual who is determined to add value to the organisation.
Main duties of the job
This role is to provide comprehensive and efficient administrative support to the department. The post holder will be able to organise their workload, demonstrate a professional telephone manner, and be able to liaise effectively with other teams, agencies and members of the public.
Good working knowledge of Microsoft Office and maintaining office systems. Time-management skills and be able to multi-task and prioritise tasks.
To operate and update computerised database systems, including Trust systems and any bespoke systems local to the Estates & Facilities team.
Interpersonal skills, positive working relationships and being a strong team player is essential.
Working for our organisation
Sussex Partnership NHS Foundation provides mental health and learning disability care for children, young people and adults across Sussex.
The Estates & Facilities department is responsible for managing our buildings, capital projects, operational capital programme, domestic, catering & hotel services.
This is an exciting opportunity to support the substantial growth in Trust services across a number of transformation projects, and supporting the changes in the way the estate is managed and used due to the pandemic.
Sussex Partnership NHS Foundation Trust is committed to supporting a diverse workforce that reflects our communities.
Detailed job description and main responsibilities
▪ Day to day work on Helpdesk – telephone calls, emails etc.
▪ To manage/promote the CAFM System.
▪ Produce weekly/monthly reports as requested.
▪ Support Estates Managers, Officers, and Supervisors in service performance of Reactive Helpdesk and Planned Maintenance System.
▪ Open, screen and distribute post on a daily basis.
Please see Job Description for further details
Person specification
Qualifications
Essential criteria
- NVQ3 / Diploma / RSA2 / OCR / Professional Typing or equivalent experience
B – Knowledge/Experience
Essential criteria
- Proven experience of a range of administrative and secretarial procedures
Skills
Essential criteria
- Good Communication Skills
Documents to download
Further details / informal visits contact
- Name
- Kirsten Carter
- Job title
- E&F Helpdesk & Switchboard Manager
- Email address
- [email protected]
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