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Job summary

Main area
Performance and Information
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
  • Full time
  • Job share
  • Flexible working
37.5 hours per week
Job ref
278-E3-5660-CC
Employer
South East Coast Ambulance Service NHS Foundation Trust
Employer type
NHS
Site
Paddock Wood
Town
Paddock Wood
Salary
£28,407 - £35,581 Per annum
Salary period
Yearly
Closing
07/05/2024 08:00

Employer heading

South East Coast Ambulance Service NHS Foundation Trust logo

Health Informatics Lead (East)

NHS AfC: Band 5

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

Job overview

The Trust has a responsibility to measure and continuously improve the quality of care that we provide. The Health Informatics Department ensures that all information collected from Patient Care Records is accurate, detailed and of high quality. We conduct documentation and clinical audits to celebrate high compliancy and highlight areas that may require improvement. We then co-ordinate those improvement actions and reaudit.  We also conduct all the national auditing and feedback to our operational colleagues. 

As the Clinical Informatics Lead (East), you will use your clinical experience to inform audits and drive improvements in clinical care. You will be part of a diverse team in the health informatics department including other clinicians, analysts and administrators. You will partner closely with the Clinical Informatics Lead (West) to ensure that audits are clinically focussed, and improvements are proportionate and realistic in an operational environment.  This is an outward facing role and your time will be split between conducting local/national audits, representing audit and driving improvements in partnership with Operational Unit management, as such, there will be a need to travel across the Trust.

This is a new role, and you will have the opportunity to shape it, providing much needed clinical expertise to the department. This role is perfect for a clinician looking to step away from frontline clinical duties whilst still using their clinical expertise and having an impact on patient care.

Main duties of the job

The role requires a combination of clinical auditing and working in partnership with OU management teams, therefore developing strong working relationships with frontline clinical staff, managerial, operational, senior operational colleagues and other area specialists in the Trust is key.

The post-holder will have an allocation of OUs, for which they will be the first point of contact for all clinical audit and health informatics activities

Attend and represent clinical audit in various internal meetings across the Trust

Support clinicians on an alternative duties secondment in the department.

Deliver and develop clinical audit training as required.

Undertake all aspects of the clinical audit cycle as part of a team of analysts and clinicians, supported by the Health Informatics Manager(s), to ensure delivery and prioritisation of the Annual Clinical Audit Programme.

Produce clinical audit reports from start to finish against agreed timescales and to a high standard, including audit scoping, standard setting, data attainment from patent clinical records, entry, analysis, data presentation, report writing, setting recommendations, actions and reaudit.

Support the Trusts engagement with the national clinical audit programme, including attaining and submitting the data to NHS England and other national and local submission authorities within mandated deadlines, including as examples the Trusts Integrated Quality Report, OU dashboards, research/HQUIP organisations (Myocardial Ischaemia National Audit Project/Sentinel Stroke National Audit Programme), escalating early any anticipated delays and performance concerns.

Will be an action owner of local audit actions. This will involve risk rating audit compliance and devising (in partnership with other departments) audit actions that are proportionate to the risk and using the SMART framework for recommendations.

Working for our organisation

  • Option to join NHS pension scheme
  • A minimum 27 days' holiday each year, increasing after 5 years’ service.
  • Personal and professional development and training opportunities.
  • Salary Sacrifice schemes for cars or push bikes.
  • Access to occupational health and counselling services.
  • Award winning wellbeing hub
  • Back up buddy App
  • Access to NHS discounts, offering NHS employees a range of money-saving deals.

Detailed job description and main responsibilities

The Clinical Audit and Improvement team are responsible for the collection of data from clinical records and the use of this data to produce reports that drive improvements in the quality of care provided by the Trust. We also share the knowledge and skills required for audit and improvement with colleagues across the Trust. You will work as part of this team to ensure that audit continues to contribute to the Trust's focus on continuous improvement. 

Please see the attached job description and person specification for further details. 

Person specification

Qualifications

Essential criteria
  • A minimum of three GCSE’s or ‘O’ Level qualification, Grade C and above or the equivalent qualification including GNVQ, NVQ level 2 or equivalent experience.
  • Successful completion of a recognised ambulance/ health care training programme such as AAP, ECSW, Ambulance Technician, registered nurse or Paramedic registration.
Desirable criteria
  • Clinical Audit/ service improvement training
  • Evidence of continuing professional development.

Knowledge

Essential criteria
  • Detailed working knowledge of the ambulance operational environment.
  • In depth knowledge of electronic and paper patient care records.
Desirable criteria
  • Technical knowledge of Microsoft Excel, GRS, data presentation and admin systems.

Experience

Essential criteria
  • Excellent understanding of the ambulance service environment through relevant experience in a patient-facing role.
Desirable criteria
  • Experience in making effective decisions in a high pressured environment.

Skills

Essential criteria
  • Ability to present information logically and concisely both verbally and in writing, including the ability to write reports with clarity to ensure that complex messages are put across effectively
  • Ability to work within a new and developing role and take on new responsibilities, where there are opportunities for development and progression, which may be challenging due to uncertainties.
  • ighly competent in the assessment and audit of patient care records and presentation of quantitative and qualitative information.
  • Competent in the use of Trust information systems in order to retrieve and document complex information.

Personal Qualities

Essential criteria
  • Positive approach to work and continuous improvement of processes.
  • Able to maintain frequent and prolonged periods of concentration and attention to detail.

Other

Essential criteria
  • Ability to travel between sites for work purposes.
  • Able to undertake further training/development as necessary.
  • A commitment to quality & personal excellence in all areas of work
Desirable criteria
  • Ability to use reflective practice and participate in peer review.

Employer certification / accreditation badges

Veteran AwareAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Care Quality Commission - Requires improvementStep into healthEmployers Network for Equality & InclusionArmed Forces Covenant

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Shelley Rhodes
Job title
Health Records Manager
Email address
[email protected]
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