Job vacancy: Appointment Centre Clerk, Calderdale and Huddersfield NHS Foundation Trust, Huddersfield

Job summary

Main area

Appointment Centre Clerk

Grade

NHS AfC: Band 2

Contract

12 months (Fixed term)

Hours

Full time
Flexible working

37.5 hours per week (up to 37.5 hours)

Job ref

372-FSS2853-A

Employer: Calderdale and Huddersfield NHS Foundation Trust
Employer type: NHS
Site: Huddersfield
Town: Huddersfield
Salary: £24,465 per annum, pro rata
Salary period: Yearly
Closing: 12/08/2025 23:59
Interview date: 04/09/2025

Appointment Centre Clerk

NHS AfC: Band 2

Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.

We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.

We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.

We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?

Our Future Plans

The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/

Detailed job description and main responsibilities

Handling and receiving phone calls from patients and being able to assist them with a variety of enquiries including booking, rescheduling and cancelling appointments.
Booking, cancelling and rescheduling appointments at the request of clinicians and services as well as being able to utilise relevant computer systems in order to ensure that patients are booked in priority order.
To answer all calls and queries in a courteous and timely manner within a busy office environment.
To be aware of outpatient waiting times for all services to ensure that appointments are rearranged to appropriate timescales to meet the 18-week referral to treatment pathways.
Dealing with telephone, written, verbal and electronic enquires from external and internal sources.
To proactively ensure that all information held on electronic systems is correct and up to date.
Responsible for booking transport for patients when necessary and notifying the transport department of any cancellations or changes when required.
To ensure that communication links are maintained with internal staff, GPs, Patients and other organisations to ensure swift resolution of any potential appointment/clinic issues.
To transcribe data from multiple sources into the electronic patient record accurately.
To manage and direct outpatient referrals via e-Referral, and to manage the work lists produced on the various systems mentioned relating to CHFT and action accordingly.
To be responsible for contacting patients by telephone to remind them of pending appointments, changes and cancellations where possible re-negotiating appointments resulting from a hospital/patient-initiated cancellations.

Person specification

Qualifications/ training

Essential criteria

GSCE English grade 3 -9, (A*-D, or equivalent), GCSE Mathematics grade 3 - 9, (A*-D, or equivalent)

Desirable criteria

ECDL or Microsoft package
Customer focused training already undertaken

KNOWLEDGE, EXPERIENCE & EXPERTISE

Essential criteria

Experience of working within in a customer focused setting, office/admin environment
Motivation to develop the role and themselves
Experience using various administrative computer systems and good computer skills

Desirable criteria

Experience of working within an office-based NHS setting
Knowledge of EPR / E-Referral (ERS) / System1

Practical/Intellectual Skills/Personal Qualities

Essential criteria

Good organisational skills
Ability to demonstrate excellent communication skills.
Good oral, verbal and written communication skills
Able to work quickly and accurately
Able to work on own and as part of a team
To prioritise workload and work to deadlines

Our vision is to provide One Culture of Care for one another in order that we can provide compassionate care for the people who use our services. We are passionate about creating a workplace where we work together to get results, encouraging colleagues to have their say, in order to co create the change we want to see. We take pride in the diversity of our workforce that’s why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.

Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers. These references will be requested before you are issued with an unconditional offer of employment letter.

Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - GOV.UK website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.

If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard £26.40 or Basic £26.40) from your salary when you commence in post (including Internal staff). You will also be required to participate in the DBS Update Service and pay the £16 cost per year. This is a condition of your employment.

CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

If you have any questions please contact [email protected] for assistance.

Mindful employer. Being positive about mental health.

Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Documents to download

JDPS (PDF, 119.8KB)

Apply online now

Further details / informal visits contact

Name: Fatima Begum
Job title: Assistant Appointment Services Manager
Email address: [email protected]

List jobs with Calderdale and Huddersfield NHS Foundation Trust in Administrative Services or all sectors

Apply online now Alert me to similar vacancies

Find jobs in...

Featured jobs:

Senior Autism Assessor for Children and Young People (ADOS and/or ADIR trained) - Remote (Employed)

Time commitment: Full-time employment is preferred, though we can also offer part-time (minimum of 3 days per week).

Location: This is a fully remote role; however, you must permanently reside in the UK throughout your employment with Paloma.

The Opportunity

Paloma Health has developed a new gold-standard autism assessment pathway and our own Patient Record software system, which allows us to offer:

An exceptional service and timely assessments, as well as clear strengths and needs-based outcomes, regardless of whether an autism diagnosis is made.
High assessor role satisfaction by improving the experience of delivering assessments. For example, we are building an AI tool to streamline diagnostic report writing, which we know is a pressure of the role.

You will be a Senior Assessor within our multidisciplinary assessment team, delivering:

Remote developmental histories and child observations (via video calls)
Peer MDT diagnostic decision-making, with the support of the senior clinical MDT where required
Tech-enabled outcome report writing
Outcome calls with parents and families (via video call)

As a Senior Assessor, you have the opportunity to focus on delivering direct care. Furthermore, if you have the relevant experience and skills, you can take on an additional responsibility. We limit this to one responsibility to allow for focused time on that topic, rather than having your time stretched too thinly. When taking on an additional responsibility, your case volume is reduced, making time available for this focused time.

For Senior Assessors, additional responsibility options include supporting more complex cases, ensuring quality assurance, providing training, facilitating family engagement, and contributing to pathway development.

About you, and how we will support you

From a cultural perspective, you are:

Comfortable working in a dynamic environment and embracing change
Excited about using new technologies in your role
Always looking for ways to improve our staff and patient experience

We commit to supporting your development and well-being, including:

The Paloma Clinical Academy programme supports all clinicians at all stages of their careers to develop (e.g. to our additional responsibility Senior Assessor roles) and cross-skill (e.g. into ADHD when we launch that service).
1 protected day per month for assessor team training, Continuing Professional Development (CPD), clinical supervision and reflection.
Quarterly development conversations with clear career progression pathways.
Clear weekly timetables that support a role mix across appointments, documentation, development, and team building.

For full details please click below.

Autism Assessor for Children and Young People (ADOS and/or ADIR trained) - Remote (Employed)

Time commitment: Full-time employment is preferred, though we can also offer part-time (minimum of 4 days per week).

Location: This is a fully remote role; however, you must permanently reside in the UK throughout your employment with Paloma.

The Opportunity

Paloma Health has developed a new gold-standard autism assessment pathway and our own Patient Record software system, which allows us to offer:

An exceptional service and timely assessments, as well as clear strengths and needs-based outcomes, regardless of whether an autism diagnosis is made.
High assessor role satisfaction by improving the experience of delivering assessments. For example, we are building an AI tool to streamline diagnostic report writing, which we know is a pressure of the role.

You will work as a member of a multidisciplinary assessment team, delivering:

Remote developmental histories and child observations (via video calls)
Peer MDT diagnostic decision-making, with the support of the senior clinical MDT where required
Tech-enabled outcome report writing
Outcome calls with parents and families (via video call)

From a cultural perspective, you are:

Comfortable working in a dynamic environment and embracing change
Excited about using new technologies in your role
Always looking for ways to improve our staff and patient experience

We commit to supporting your development and well-being, including:

The Paloma Clinical Academy programme supports all clinicians at all stages of their careers to develop (e.g. to our Senior Assessor role) and cross-skill (e.g. into ADHD when we launch that).
1 protected day per month for assessor team training, Continuing Professional Development (CPD), clinical supervision and reflection.
Quarterly development conversations with clear career progression pathways.
Clear weekly timetables that support a role mix across appointments, administration, development, and team building.

For full details please click below.

Job summary

Employer heading

Appointment Centre Clerk

NHS AfC: Band 2

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications/ training

Essential criteria

Desirable criteria

KNOWLEDGE, EXPERIENCE & EXPERTISE

Essential criteria

Desirable criteria

Practical/Intellectual Skills/Personal Qualities

Essential criteria

Employer certification / accreditation badges

Documents to download

Further details / informal visits contact

Find jobs in...