Job summary
- Main area
- Outpatients
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Home or remote working
- Job ref
- 372-CORP2008
- Employer
- Calderdale and Huddersfield NHS Foundation Trust
- Employer type
- NHS
- Site
- Huddersfield Royal Infirmary
- Town
- Huddersfield
- Salary
- £24,465 per annum, pro rata
- Salary period
- Yearly
- Closing
- 09/03/2026 23:59
- Interview date
- 18/03/2026
Employer heading
Validation Officer
NHS AfC: Band 2
Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us.
Our Future Plans
The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/
Job overview
An exciting opportunity has arisen for someone to join our friendly work from home validation team.
The post holder will work as part of a team validating the patient pathway for patients on an elective care pathway. The focus of this role will be to improve data quality to ensure that the patient pathway is accurate and delays to planned care minimised. After an initial training period the post holder may be expected to work from home.
Main duties of the job
· The post holder will work as part of a team validating the patient pathway for patients on an outpatient appointment waiting list. The focus of this role will be to improve data quality to ensure that the patient pathway is accurate and delays to planned care minimised. After an initial training period the post holder will be expected to work from home.
Working for our organisation
We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients’ homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children’s and young people’s services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS – yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.
Detailed job description and main responsibilities
Interrogation of multiple clinical system programs (EPR, EDMS, PASweb) and using information provided on the system to make sure that discrepancies in a patient’s pathway are corrected.
· Investigate and take the appropriate action where pathways are incomplete to support timely patient care, as directed by the team supervisor or team leader.
· To assist in the creation of weekly reports ensuring any errors recorded on the patient pathway system are amended as directed by the team leader.
· To provide patient level detail where clinical assessment is required.
· Alert team leader/supervisor to any patients where appointment delay may be a cause for clinical concern.
· To participate fully in team meetings and suggest and implement improvements to ways of working within own area.
· To develop and maintain effective working relationships with colleagues and other staff groups within the Trust and external organisations, ensuring that a professional, efficient and courteous service is provided.
· To assist the Team Leader/ Supervisor with the training of new staff members as part of their Induction Programme, and to shadow and mentor new starters during their training period.
· This job description is intended as an outline of the duties of the post; it is not exhaustive and is subject to change following discussions with the post holder.
Person specification
QUALIFICATIONS / TRAINING
Essential criteria
- GCSE English & Maths required at Grades 9-3 (A*-D) or equivalent practical application and experience which can be demonstrated at interview
- Experience working with Trust systems such as EPR/PASWEB/EDMS
Desirable criteria
- NVQ – Level 2 qualification e.g. Business & Admin or Customer service
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential criteria
- IT literate with good keyboard skills
- Good interpersonal skills (Ability to provide support to others)
- Good organisation skills (ability to prioritise workload)
- Detailed knowledge of Microsoft applications including Word and Excel.
Desirable criteria
- Minimum of 12 - 18 months experience in a Customer Service /Office
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential criteria
- Ability to demonstrate excellent communication skills
- Ability to demonstrate good organisational skills
- Awareness of confidentiality and security standards associated with patient information systems
- Team Working
Desirable criteria
- Awareness of patient Appointment Booking systems eg. E-Referral / EPR/ PASWEB/EDMS
- Awareness of referral to treatment standards
- Basic knowledge of medical terminology
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Emily Dewey
- Job title
- Access and Validation Manager
- Email address
- [email protected]
- Telephone number
- 07914944828
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